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University of Colorado Denver | Anschutz Medical Campus

University of Colorado Denver Ombuds Office

Communication Tips and Listening Skills

Ombuds Office

Communication Tips:

  • Don't judge
  • Deal with present behavior
  • Body language is important
  • Use "I" messages
  • Choose words carefully
  • Avoid questions designed to attack
  • Utilize the power of silence and delayed response
  • Don't be afraid to say "You might be right"
  • Avoid interpreting others' motives

Effective Listening Skills:

  • Stop talking
  • Avoid distractions
  • Concentrate on what the other person is saying
  • Look for the underlying feelings in the message
  • Provide feedback to the sender
  • Maintain proper eye contact and body posture
  • Communicate attentiveness by use of eyes - - don't glare
  • Suspend judgment while you are listening
  • Don't jump to conclusions
  • Repeat your understanding of the feelings and content
  • Don't let other person "push your buttons"
  • Don't interrupt or finish sentences for others
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