Internet and phone services support, monitor and optimize access to the internet, university networked resources and voice communications. These services include office phone setup, long distance, wired and wireless access and more.
This service request is for connectivity to the wired data network at the University of Colorado Denver | Anschutz Medical
This service request is to design and implement Call Center/ACD Services to support advanced Call Enabled Business Processes (CEBP). The Access team and/or the Customer Service Representative will consult with the customer requesting a new Call Center/ACD service or will enhance an existing ACD/Call Center Service. The Call Center/ACD Services allows a business unit to utilize a call menu to inform customers and solicit caller input in order to route calls to targeted destinations based on that caller’s input. The target is usually a “live” agent although other destinations be chosen.
This service allows a business unit to utilize a call menu to direct callers to targeted destinations based on caller input. This service request is to design and implement Auto Attendant/Call Menu Services to support Call Enabled Business Processes (CEBP).
The TNI Access Team and/or Customer Service Representatives will consult with the requesting customer to determine new call flows and enhance existing call flows Auto Attendant/Call Menu Services. This is a non-call-center/ACD service.
When visiting other university campuses, faculty, staff and students can log into Eduroam, a secure wireless network service. Log in with your university credentials when visiting participating institutions worldwide.
This service request allows staff and faculty to use a campus phone to make and bill international long distance calls. International long distance calls cannot be completed without a PBN, while using a campus phone. This service allows for itemized monthly billing to a department’s speedtype of their choosing. These requests must be approved by a person with PeopleSoft fiscal responsibility.
This service request is to install/activate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office telephone connection. A Direct Inward Dial (DID) or non-DID phone number will be assigned based on customer’s requirements. Telecommunications and Network Infrastructure (TNI) will provide and support the TNI-provided standard telephone end to end.
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This service is to provide basic (non-unified messaging) voicemail capabilities, tied to a new or existing telephone. The telephone may be physical or virtual. Callers may leave voicemail messages for the targeted telephone number. The voice mailbox owner/designate may retrieve and manage that voice mailbox to suit their business need.
This service is to provide Unified Messaging voicemail capabilities, tied to a new or existing telephone as provided by the University of Colorado Denver. The telephone may be physical or virtual. Note – This service is NOT available for telephone services provided by AHEC. Callers may leave voicemail messages for the targeted telephone number. The voice mailbox owner/designate may retrieve and manage that voice mailbox to suit their business need. Voicemail messages will be delivered to the voice mailbox owner’s/designator’s email inbox. This service requires a university provided email account.