UIS Data Center Move Planned for October 6 - 9, 2023

In collaboration with partners from all four campuses, University Information Services (UIS) will be moving CU enterprise servers to the new CU Anschutz data center beginning at noon on Friday, October 6, through 8 a.m. on Monday, October 9.

We encourage users to update their applications and any data they may need from the server by close of business day Thursday. We expect business to return to usual after noon on Monday, Oct. 9.

The UIS project was announced earlier this year following review and input from CU's legal team and the CU IT Governance Committee and approved by CU President Todd Saliman and all four campus Chancellors. Multiple teams from OIT, Information Security and IT Compliance (ISIC), and Communications have been working closely with UIS and IT partners across all campuses to determine the systems and services that will be impacted.

Join Our Q&A Webinar

Join our Open House Q&A Webinar with UIS and OIT experts to ask your questions about this move. Add the virtual webinar to your calendar.

Date: Wednesday, September 27, 2023

Location: Join us virtually

Time: 11 a.m. - noon

What Does This Mean to Our Daily Business During the Outage

There will be various impacts during the UIS data center move as UIS systems will need to be powered down for the physical move. Although some applications will be available to access, the ability to upload new data sets and other daily operational work will be limited. A full list of impacted applications are available below

Students, faculty and staff will be able to sign on to CU Denver and CU Anschutz managed active directories and applications such as Microsoft 365 and OneDrive.

If you have any additional questions about the UIS data center move, please contact the OIT Service Desk.

Why is UIS Moving the Data Center

This data center relocation is necessary for the long-term health of CU’s IT systems. Even in the age of cloud computing, a data center provides the infrastructure required to run applications and manage and store data.

The state-of-art data center is located on the second floor of the new Anschutz Health Sciences Building (AHSB) that opened early last year. UIS is moving equipment from the current data center to this new, modern facility because of the support systems and infrastructure in place to increase current capabilities and allow for growth.

UIS has indicated that the process includes moving and setting up more than 11 tons of equipment and enterprise applications managed by UIS will be unavailable during the three-day implementation window. Additional background about the move is available on the UIS blog.

Frequently Used Applications that will be Available

Application	Product Information
Canvas	The Canvas learning management system will be accessible for students to view coursework, upload assignments, check announcements, and view their dashboard.
Duo (Multi-Factor Authentication)	Access to Duo for MFA into university resources will be available.
EMS Room Scheduling	EMS Room Scheduling will be accessible to reserve rooms, equipment, and schedule webinars.
Isilon / Storage System	Access to shared network drives (such as the "H" drive) will be available throughout the move window.
Microsoft 365	Outlook Email Teams OneDrive SharePoint Word, Excel, PowerPoint, OneNote, Power BI, and additional Microsoft business apps available as part of our university Microsoft licensing
Virtual Private Network (VPN) and Virtual Desktop	The GlobalProtect VPN client for your primary campus will be available at either amc-vpn.ucdenver.edu or dc-vpn.ucdenver.edu. The virtual desktop also will be available at VMware Horizon Client.
Zoom	Zoom will be available for use during this time including pre-scheduled meeting links and creating new meeting links.
Additional notes about availability:	Other on-campus services that will remain unaffected during the UIS outage include: Badge access to buildings Key card access for student housing Library systems Campus public safety systems

Applications that will be Unavailable

Many university applications will be impacted during the data center move and will be inaccessible to varying degrees from noon Friday, Oct 6 until the data center move has been completed on the morning of Monday, Oct. 9.

Student Impacted Applications

Audience	Application	Description
Students	Degree Audit and Transfer Credit (DATC)	Active students wishing to track progress toward their degree will not be able to during this outage.
Students	Electronic Research Administration (eRA) and eRA InfoEd application	Students engaged in faculty-guided research will not be able to access eRA during this outage.
	Enterprise Portal (Portal – EP)	Enterprise Portal is the main point of entry for self-service applications for students, faculty and staff. It is sometimes called CU Resources, MyCUInfo, myUCCS Portal or CU Access. This includes access to Formstack, Tableau, and single sign on applications.
Students	My.CU Student Portal	You will not be able to log in to your university student portal.
Students	Nelnet Student Payments	Will not be able to access the payment processing portal for online payments tied to admission applications and program deposits.
Students	Parchment Transcript Service	All students, staff, and faculty will not be able to request, verify, and share credentials for transcripts, diplomas and other credentials.
Students	Skillsoft Online Training	Will not be able to access online learning.

Faculty and Staff Impacted Applications

Audience	Application	Description
Faculty / Staff	Automic Batch Processing	Will not be able to schedule batch data processes.
Faculty / Staff	Campus Solutions Mobile Application	Android and Apple mobile operating systems will be unavailable.
Faculty / Staff	Central Information Warehouse (CIW)	CU’s system-wide centralized data repository for information sourced from administrative systems will be unavailable.
Faculty / Staff	Class Scheduling	Systems for class scheduling will be unavailable.
Faculty / Staff	Cognos	Reporting system will be unavailable.
Faculty / Staff	Concur Travel & Expense System	Will not be able to log in to system to schedule travel or complete expense reports.
Faculty / Staff	CU Ascend	CU Advancement and CU Foundation fundraising technology platform will be unavailable.
Faculty / Staff	CU Marketplace	Will not be able to create and approve purchase requisitions, place purchase orders, receive goods and services and process invoices.
Faculty / Staff	CU People Master Data Management	Will not be able to manage person data.
Faculty / Staff	CU-Transfer SFTP Secure File Transfer	Will not be able to securely transfer files between related programs or temporarily store files.
Faculty / Staff	Degree Audit and Transfer Credit (DATC)	Will not be able to to review student progress towards a degree and transfer course information.
Faculty / Staff	eComm Salesforce / Marketing Cloud	Communicators will be able to sign in to the eComm programs but will not be able to import or update data in the system.
Faculty / Staff	Electronic Research Administration (eRA) and eRA InfoEd application	Researchers and administrators with a business need to identify, apply for and administer research grants will not be able to access eRA during this outage.
Faculty / Staff	Enterprise Portal (Portal – EP)	Enterprise Portal is the main point of entry for self-service applications for students, faculty and staff. It is sometimes called CU Resources, MyCUInfo, myUCCS Portal or CU Access. This includes access to Formstack, Tableau, and single sign on applications.
Faculty / Staff	Enterprise Content Services (Document Management, OnBase)	Employees with a business need to work with the university's core student administrative services will not be able to access OnBase.
Faculty / Staff	HireRight background check system	Will not be able to run background checks on potential new employees during this outage.
Faculty / Staff	LinkedIn Learning	Will not be able to access LinkedIn Learning training.
Faculty / Staff	My Leave	Will not be able to submit or review employee time and leave information.
Faculty / Staff	Nelnet Student Payments	Will not be able to access the payment processing portal for online payments tied to admission applications and program deposits.
Faculty / Staff	Parchment Transcript Service	All students, staff, and faculty will not be able to request, verify, and share credentials for transcripts, diplomas and other credentials.
Faculty / Staff	PeopleSoft CU-SIS Campus Solutions	Will not be able to perform student services functions like admissions, registration, student financials, financial aid and degree audit.
Faculty / Staff	PeopleSoft FIN Financial	Will not be able to access grant information, journals and inquiries into financial transactions.
Faculty / Staff	PeopleSoft HCM HR System	Will not be able to access for payroll and benefits, and other HR-related activities during this outage. ** Additional information and link to the UIS HCM webpage below.
Faculty / Staff	Ping Federate for SSO (single sign on)	Employees, customers, and partners will not be able to login to applications that require an SSO login. See complete list of SSO applications below.
Faculty / Staff	Skillsoft Online Training	Will not be able to access online learning.
Faculty / Staff	UIS Oracle Identity Management (OIM)	Will not be able to access CU Identity Manager which provisions the following systems: HCM, FIN, CU Marketplace, Skillsoft, and CU Careers.
Faculty / Staff	UIS to OIT bulk employee, student, and applicant data uploads	Uploads will not be syncing during this outage.
Faculty / Staff	OASIS (Admissions for SOM)	Will not be able to access during this outage.
Faculty / Staff	Tableau (Data Analytics and Reporting)	Will not be able to access standardized business intelligence reports to assist with analysis and presentation of data contained in the Central Information Warehouse (CIW).

Data Integrations Impacted

Data will be frozen, and you should not expect your application to work normally starting at noon on Friday, Oct. 6, until the morning of Monday, Oct. 9. This applies to most student data integrations, as well as finance and human resources data integrations. Please plan your work accordingly around this outage. The following system integrations will be affected:

Data Type	Data Integration Systems Impacted
Student Data	Acalog Course Catalog integrations Adoption & Insights (AIP) integrations All Holds (service indicator) integrations All Student Application data loads BAM (AcademicWorks) integrations Blackboard integrations Bookstore data integrations Campus Rec Center Data integrations Canvas integrations CIVITAS integrations COF integrations College Board SAT data integrations Coursera Integrations CU Anschutz Medical School data loads CU Anschutz Nursing School student application data loads CU Anschutz Pharmacy student data integrations CU Dental School Application data loads CU Denver Business School data integrations EAB Student Information data integrations ESign integrations FSA Atlas integrations Handshake data integrations Health Center (Wardenburg) integrations INNOSOFT Fusion integrations ISIR Student data integrations Maxient Student Conduct data integrations Medicat Student data loads Namecoach integrations Origami integrations Parchment integrations Paris Student data integrations PELL Student data integrations Probill Campus Solutions data integrations Slate Student Application data integrations SOPHAS Public Health student data integrations Student Loan data integrations Study Abroad integrations Teamworks integrations Terradotta data integrations WHC Student data integrations
Finance and Human Resource Data	AXIOM integrations HCM data integrations MedHub data integrations PeopleSoft data integrations - ** Additional information and link to the UIS HCM webpage below. PERA data integrations Taleo Job Recruiting data integrations Time collection data integrations - all systems Touchnet integrations VA Billing data integrations

** Please note information from UIS regarding planning payroll tasks around the outage. Vital payroll systems, including HCM, MyLeave and FIN, will be unavailable during the outage window from noon on Friday, Oct. 6 to 8 a.m. Monday, Oct. 9. As a result, some payroll deadlines have shifted. All deadlines are up-to-date on the October payroll production calendar. See the UIS HCM blog for more details.

SSO Applications Impacted

The applications below will be impacted and will either be inaccessible or have limited function/data syncing difficulties. Please do not anticipate normal use. SAML applications (like Sitefinity) will be available as they use a different login process and portal.

Audience	Application
Students	Coursera CU Campus Portal (my.cu.edu) Cherwell - syncing to UIS (OIT Service Center ticketing system operational and available) DATC Electronic Research Administration (eRA) and eRA InfoEd application GitLab LinkedIn Learning Nelnet SkillSoft
Faculty / Staff	Blackbaud.com (CU Fund) Campus Solutions Cherwell - syncing to UIS (OIT Service Desk ticketing system operational and available) Cognos Concur Solutions Cornerstone Coursera CU Campus Portal (my. cu.edu) CU Careers Recruiting CU Compliance 360 CU Giving (Advancement) CU Identity Manager CU Marketplace Data Cooke Book DATC Electronic Research Administration (eRA) and eRA InfoEd application Finance System FCQ GitLab HCM HireRight Inteum LegalHold LinkedIn Learning Motivosity My Hub (Student Clearinghouse) Nelnet OnBase ODIN Online.cu.edu Pantheon Phire Salesforce (Procurement) Salesforce (CU Ascend) Salesforce (Recruiting and Admissions) Salesforce (eComm) Salesforce (CU Online) State Authorization SkillSoft Sunapsis Tableau TeamDynamix VP/CUI Online IDF Workfront 25Live CollegeNET

Audience

Application

Students

Coursera
CU Campus Portal (my.cu.edu)
Cherwell - syncing to UIS (OIT Service Center ticketing system operational and available)
DATC
Electronic Research Administration (eRA) and eRA InfoEd application
GitLab
LinkedIn Learning
Nelnet
SkillSoft

Faculty / Staff

Blackbaud.com (CU Fund)
Campus Solutions
Cherwell - syncing to UIS (OIT Service Desk ticketing system operational and available)
Cognos
Concur Solutions
Cornerstone
Coursera
CU Campus Portal (my. cu.edu)
CU Careers Recruiting
CU Compliance 360
CU Giving (Advancement)
CU Identity Manager
CU Marketplace
Data Cooke Book
DATC
Electronic Research Administration (eRA) and eRA InfoEd application
Finance System
FCQ
GitLab
HCM
HireRight
Inteum
LegalHold
LinkedIn Learning
Motivosity
My Hub (Student Clearinghouse)
Nelnet
OnBase
ODIN
Online.cu.edu
Pantheon
Phire
Salesforce (Procurement)
Salesforce (CU Ascend)
Salesforce (Recruiting and Admissions)
Salesforce (eComm)
Salesforce (CU Online)
State Authorization
SkillSoft
Sunapsis
Tableau
TeamDynamix
VP/CUI Online IDF
Workfront
25Live CollegeNET

Additional Answers to Questions You May Have

The current vendor of Data Center P01 recently changed its business model. As a result, CU has serious concerns that have prioritized this move.

Informed by recommendations from CU’s legal team and the IT Governance Committee, CU leadership decided the data center move is essential to delivering core services to the university. It is imperative that the data center move take place with succinct preparation rather than in an emergency scenario.

The university analyzed what it would take to duplicate functionality so that no applications would need to be down during this move and after research and historical review of moves in years past, it has been determined that it is more fiscally responsible and in keeping with the university’s mission to have a planned outage instead of using limited funds toward the high expense to keep all applications functional given that this is a rare occurrence.

Many applications will be inaccessible during the move between October 6 - 8. If any of these applications are necessary for you to conduct business, then there will be limitations on what tasks you can do during this window.

We recommend planning to work offline from these applications the 6 - 8 and uploading your work back to the necessary locations after 8 a.m. on Monday, Oct 9.

At this time, we anticipate that all production services will be unavailable throughout the implementation window. The applications listed on this page will be unavailable. Some campus-specific applications rely on access or information from applications in the list, and therefore will also be impacted or unavailable.
Multiple teams from OIT, Information Security and IT Compliance (ISIC), and communications have been working closely with UIS and IT partners across all campuses to determine how students, faculty, and staff may be impacted.

Data centers are a crucial component of cloud computing. A data center manages and stores data, providing the infrastructure required to run applications. CU has core systems such as Oracle/PeopleSoft, that are on-site and not Cloud or SaaS supported. Several applications in our current data center are not suitable to run in public cloud environments, such as the TTO Portal and OnBase.

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