Remote work etiquette and expectations

Working remotely requires the same diligence in completing work and the same responsiveness to email and phone calls as being physically located in a campus office. Here are the minimum expectations and etiquette for working from home–be sure to speak with your supervisor regarding additional expectations they have for you.

  • Agree to communication guidelines with your supervisor and team members to establish a common expectation for responding to queries and emails.
  • Decide with your supervisor and team members whether it would be helpful to designate core hours or days when team members are in the office or available for meetings and conference calls.
  • Consider using Microsoft 365 productivity tools like Teams, OneDrive, Planner and ToDo to collaborate with and keep in touch with your team members and campus partners. Zoom is also available to all employees to facilitate face-to-face meetings, and staying connected.
  • Let colleagues, supervisors, and customers know where and when you are working. It is important that others know how to reach you and when you are available for meetings.
  • Keep your Microsoft Outlook calendar up-to-date and share at least your free/busy status with all university and affiliate employees.
  • Always be available on Teams or Skype for Business instant messaging (or whichever communication tool your team uses). Your up-to-date calendar will automatically update your status (available, busy, away, do not disturb) when using Microsoft Outlook.
  • Set up Jabber to receive calls to your university phone, rather than letting them go to voicemail for future response. The OIT Service Desk can help you set this up.
  • Set time aside at least daily to respond to email and voice mail.
  • Have a working computer camera to participate in video calls. In a remote environment, seeing people in a meeting is more important than ever. If you don’t have a camera, speak with your supervisor about helping you order one.
  • Use email effectively, which includes creating a subject line that alerts the reader to the topic, the level of urgency, and the required action.

Reach out to your supervisor with questions or concerns about working remotely. View the Work from Home one page resource guide for additional links.