Let’s Brag About It! submissions are distributed through the Staff Council website, included in the monthly Employee of the Month email, and other methods of distribution.
Department Name: Bursar Office
This isn't my office, but I just really want to shout them out. The Bursar folks are unsung heroes. When it comes to all the billing, tuition remission, and IN forms, I am at a complete loss every year. I mean, it is like my Everest when it comes to tackling these processes each summer for our summer students. However, Erica and Jacqui in the Bursars are amazing. They are so patient with me and help me as much as possible so I don't mess up any of their beautiful forms. I am so thankful for them, because without their help, I would have to have a sad lie-down in my office. They rock. Thank you so much for supporting us and for helping me every single year.
Department Name: Computer Science and Engineering
Over the past two years, the Computer Science department has grown exponentially. Myself and my Program Manager Christy have been providing the only administrative support during this time. Our Graduate program applications are around 2500 at this time and we are still planning for growth for Spring 2023 and Fall 2023. Our Undergraduate program has introduced the Cybersecurity degree for Fall start and we are also planning on introducing a Data Science track as well. With this continued growth, we have received no additional staff support. I want to brag about myself as well as Christy our Program Manager, our Academic advisors, Claire and Anna and our student workers for putting in the time and effort to make sure that our department runs smoothly. Our students are our top priority and the quality of the service and support that they receive depends on our incredible team working together.
Department Name: Office of International Affairs
OIA has embraced DEI throughout every process of our unit's interactions with others. One of our major accomplishments has been the implementation of over 500+ web pages comprising all subunits. We have implemented accessibility tools like our friendly web page reader which can be seen on our newsroom pilot here: https://www.ucdenver.edu/offices/international-affairs/newsroom when you click on a story. The narration is incredibly realistic and also integrates features for readers with dyslexia. We are also implementing an advanced chatbot that will aid our constituents in finding the answers they need along with a robust and searchable FAQ/Articles helpdesk: https://www.ucdenver.edu/offices/international-affairs/resources/support-desk. Also, we are now piloting and developing the Sitefinity multi-lingual feature-set in our website to expand our ever-growing reach into markets with difficulty reading and understanding English.
I am particularly excited about our accessibility technologies and media capabilities expansion into other realms of aiding our constituents. The highlights I have presented are only a fraction of the initiatives our office is implementing. We are open to collaboration and integration with other units and look forward to working with them.
Department Name: CU Family Medicine- Centennial
The entire group at CU School of Medicine - Family Medicine at Centennial has come together through staffing and provider shortages to continue to deliver top-notch care. We routinely achieve above-average patient experience scores, we increased our quality metrics related to MDPOA completion from 12% to 33% in one month and through it all the workplace culture remains positive and collegial. I'm proud to be a part of this amazing, patient-centered, positive team!
Department Name: SOM Department of Pediatrics, The Kempe Center for the Prevention & Treatment of Child Abuse & Neglect
With only three months in joining The Kempe Center, I wanted to take a moment to acknowledge the continued efforts and dedication my colleagues have displayed in advocacy, research, education, and clinical work to help improve the lives of children, strengthen families, communities and the systems that serve them. From our CARE Network trainings, Child Welfare Training Systems, to Kempe Institute summer courses to our 2022 International Virtual Conference: A Call to Action to Change Child Welfare we are hosting this fall, and much more, I am honored to be a part of a community that takes pride in the work they do, and extremely passionate in helping children, families and communities around the world. This year marks a milestone for The Kempe Center as we celebrate Kempe's 50th year anniversary. In addition, we will be receiving International recognition at the Estonia Award Ceremony this year.
Kempe's 50th Anniversary is this year. This is an on-going celebration through events with our partners at The Kempe Foundation, publications from some of our professors, press releases, special journal issue, up-coming university recognition and international recognition in Estonia.
Department Name: Business School Admissions and Advising
For the past few months, the undergraduate academic advising team in the Business School has been severely understaffed. Under the amazing leadership of Shane Hoon, both Clair Seville and Hannah Martin took initiative, worked long hours, and kept positive attitudes to help the business students succeed and thrive. During that time, they not only managed to maintain the Business School's standards for advising, but managed to make improvements to processes and services, assist with the hiring of new staff, and most recently began training and onboarding new advisors. As the new Director for this program, I can clearly see that this team is student focused and willing to do what it take to get the job done!
Moving ahead, the Business School undergraduate advising team will have five academic advisors. Thank you to all who held the team together and those who advocated for additional advising staff to better serve our students.
Department Name: Mathematical and Statistical Sciences-CLAS
The Department of Mathematical and Statistical sciences like many departments has spent much of the last two years through Covid remote learning and returned to campus/in-person teaching short-staffed managing their teams on ½ their staff for over a year. In the last 9 months, they found the perfect staff member to support our large department. I would like to recognize Maria Rase and Miriam Venzor Majalca for maintaining high customer service to the Math/Stats department constituents while managing the heavy workload of a large department. I would like to recognize Maria Rase for stepping up and managing the tasks of the department Admin and managing her own task from November 2020 to August 2021. Working long hours remotely, sacrificing the proper work/life balance to ensure all faculty and students are supported through hiring processes, admissions for new students, exit processes for graduating undergraduate and graduate students, and supporting the faculty with general administrative support needs. In August 2021 the department hired a tremendous staff member Miriam Venzor Majalca from Anschutz. From the day she arrived in the department, she has had a positive impact. She focused on training with multiple outside departments to move quickly into taking on the roles of her position. Within a very short time, she developed strong working relationships with our student customers, our faculty, and our Dean's office counterparts. These relationships usually take years to build. Miriam was able to develop them in just a few short months. As we approach Miriam's one-year anniversary in the department she has developed great processes to streamline our duties and provide better trackability for follow-up. These wonderful staff members focus on the team, student support, faculty development, and safety for all who are part of the Math/Stats department. We are happy to brag about our Staff who have gone above and beyond for the Department's support and keep the focus on the success of the constituents.