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Complaints and Grievances


Reporting Threating or Harmful Behavior

Members of the university community are encouraged to report any incident of threatening or harmful behavior to the administrator closest to the situation and/or the Auraria Campus Police 303-556-5000.  Other resources include the Ombuds Office at 303-556-4493 and the Office of Human Resources at 303-315-2700.


Reporting Issues related to Violence, Discrimination, and Harassment

The university’s sexual misconduct policy [pdf] prohibits all forms of sexual misconduct:

  • sexual assault: non-consensual sexual intercourse
  • sexual assault: non-consensual sexual contact
  • sexual exploitation: taking advantage of someone sexually for gain or voyeuristic pleasure
  • dating/domestic violence: abuse of any nature between intimate partners or ex-partners
  • stalking: repeated, unwanted contact
  • sexual harassment: quid pro quo and hostile environment
  • and any related retaliation.

This policy applies to all students, faculty, staff, contractors, patients, volunteers, affiliated entities, other third parties regardless of sex, gender, sexual orientation, gender expression, or gender identity.

The University is committed to maintaining a positive learning, working and living environment. The CU Denver sexual misconduct policy [pdf] outlines that we do not tolerate discrimination on the basis of race, color, national origin, sex, pregnancy, age, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy in admission and access to, and treatment and employment in, educational programs and activities. The university takes action to increase ethnic, cultural, and gender diversity, to employ qualified disabled individuals, and to provide equal opportunity to all students and employees.

All students shall have the same fundamental rights to equal respect, due process, and judgment of them based solely on factors demonstrably related to performance and expectations as students. All students share equally the obligations to perform their duties and exercise judgments of others in accordance with the basic standards of fairness, equity, and inquiry that should always guide education.

The University employs staff members trained to respond to issues related to discrimination, harassment and sexual misconduct. The Director of Equity/Title IX Coordinator oversees the development, implementation, and evaluation of the polices, procedures, and training efforts and will refer all concerns to a trained Office of Equity staff member. To submit a concern contact us via the online report form, via email at equity@ucdenver.edu, via phone at 1-844 CU TITLE (288-4853), or visit our website equity.ucdenver.edu​ for more information.

Anti-Violence Reporting Policy and Procedures
This policy is not intended to regulate the content of an individual’s speech but is instead meant to address the manner in which individuals behave. This policy applies to academic, administrative, research, and service departments, programs activities and/or services wherever University of Colorado Denver (UCD) business is conducted, including extended studies and international locations.

Bias Response Reporting & Process
The CU Denver bias response process supports CU Denver's Strategic Priority #5: To enhance diversity university-wide and to foster a culture of inclusion 

CU Ethics Hotline – Reporting Suspected Misconduct (www.Ethicspoint.com)

CU EthicsLine provides a way to anonymously report concerns involving fiscal misconduct, violations of state or federal law, serious or recurring violations of university policy, or gross waste of university funds or property. The reporting service is provided by EthicsPoint, an independent company that provides similar services for hundreds of companies and universities. Options for 24/7 reporting are via a toll-free phone number (1.800.677.5590) or online (www.Ethicspoint.com).

Student Conduct and Community Standards Report a Concern & Conduct Process

The Office of Student Conduct & Community Standards serves as a resource to the entire University community through its efforts to meet the developmental and educational needs of students related to community expectations, civility and respect for self and others.  This Office responds to inappropriate and threatening behaviors.

Resources and Assistance

  • The Campus Assessment, Response & Evaluation (CARE) Team helps students address their health and safety needs. The team provides assistance to those in need and in particular individuals who pose a risk to themselves or others.
  • The Ombuds Office provides a safe, independent, and confidential resource for all students of the UC Denver | Anschutz community.  It can assist students with resolving or managing conflict and with clarifying policies and obligations to report.
  • The Office of Community Standards and Wellness at the Denver Campus oversees concerns and also provides referral services for issues related to student conduct, the health and wellness of students, or disruptive or concerning behavior in the classroom
  • The Counseling Center (Denver Campus) provides mental health counseling services to CU Denver students and the Denver Metro community.
  • The Health Center at Auraria provides medical services to all students, faculty and staff of the Auraria Campus, and is committed to caring for each member of this diverse community with sensitivity and respect, cognizant of the cultural and interpersonal aspects of good health care.
  • The Campus Health Center's (CHC) was designed to meet the care needs of anyone who works or studies on the University of Colorado Anschutz Medical Campus.
Additional On-Campus Resources
Phoenix Center at Auraria (PCA) provides free and confidential assistance to survivors of interpersonal violence. Phone: 24/7 Helpline: 303-556-CALL (2255)
Health Center at Auraria – Victim Assistance Program provides support and resources for survivors of interpersonal violence.  Phone:  303-352-HELP (4357), After-hours: 303-352-4455
NightRider Service provides a safe evening shuttle service to and from campus buildings and parking lots. Phone:  303-556-2001

Off-Campus Resources
The Victim Assistance Unit of Denver Police provides immediate intervention, support, information, referrals and other assistance to victims of crime, witnesses and/or their families including incidents of non-criminal, stark misfortune. Please call us if you need assistance.  Phone:  720-913-6035

The Blue Bench (formerly RAAP): is a comprehensive sexual assault prevention and support center, and provides a sexual assault hotline and resources.  Phone:  303-322-7273

 

Academic Integrity and Discipline Policies

A university’s reputation is built on a standing tradition of excellence and scholastic integrity. As members of the University of Colorado Denver academic community, faculty and students accept the responsibility to maintain the highest standards of intellectual honesty and ethical conduct in completing all forms of academic work at the university. Academic dishonesty is academic in nature, and students are encouraged to contact their academic advisor for details of how policies and procedures differ from one college to another.

 

For issues and concerns related to student conduct and academic performance, students may file a grievance or appeal according to the procedures described by their program, college or school.

 

Reporting suspected violations of student honor code

Students who suspect or observe violations of academic ethics should report them to their instructor, the department chair or the Office of the Dean of the applicable school or college.   If your school/college’s honor code and policy is not listed below, please contact your advisor or the Dean’s Office for the code and procedures.

Denver Campus

College of Architecture and Planning Master’s and PhD Student Honor Code

Graduate Students

 

Anschutz Medical Campus

Anesthesiologist Assistant/Student Handbook

Child Health Associate Associate/Physician Program Student Handbook

Colorado School of Public Health Student Academic Honor and Conduct Code

Graduate School Academic Honor and Conduct Code

Medical Student Honor Code

Schoolof Dental Medicine Academic Honor Code and Discipline Procedures

Skaggs School of Pharmacy Student Ethics and Conduct Code

 

Grades and Academic Probation & Suspension

For issues and concerns related to academic performance, including grade appeals, students may file a grievance or appeal according to the procedures described by their program, college or school.


Process for Grade Appeal Issues

Student follows grade appeal process or student grievance process in the home school or college.

  1. Discuss concerns with the faculty member
  2. If the issue is not resolved after a conversation with the faculty member, discuss concerns with the department chair
  3. If the issue is not resolved after a conversation with the department chair, discuss concerns with the associate dean

Denver Campus Policies
Academic Probation and Suspension for Undergraduates Administrative Policy
Academic Probation and Suspension Process – Undergraduate Catalog
Business School Academic Policies
College of Architecture and Planning Student Grade Appeal Policy
College of Arts & Media Academic Policies Petition
College of Engineering and Applied Science Student Grievance Services
College of Liberal Arts & Sciences Academic Probation and Suspension and Petition Policies
College of Liberal Arts & Sciences Student Petitions to Exceptions Policy
School of Public Affairs
School of Education and Human Development

Anschutz Medical Campus Policies
Collegeof Nursing Course Failure Appeal Policy/Procedure
College of Nursing Student Petition for Academic Progression
Colorado School of Public Health Academic Grievance Policy and Procedures
Physical Therapy Program
Skaggs School of Pharmacy Student Grievance Policies and Procedures (Pharmaceutical Sciences)

 

Tuition Appeals

Students are responsible for abiding by the published deadlines. Tuition is not refundable when students drop or withdraw from courses after the published deadlines. If circumstances beyond the student’s control have made the late drop or withdraw necessary, the student may file a tuition appeal.

Instructions and forms for submitting a tuition appeal are available in the Office of the Registrar on the fifth floor of the Student Commons Building. Completed tuition appeals packets must be submitted to the tuition appeals coordinator in the registrar’s office within six months following the end of the term being appealed.

Medical withdrawals
Tuition Appeal Guidelines
Nursing School Guidelines for Petitioning for an Exception to the Tuition Policies

 

Billing and Financial Aid & Scholarship Appeals

Billing/Bursar’s Office

Grievances related to billing issues should first be directed the Bursar’s Office.  If the issue has not been resolved to your satisfaction you may ask to speak with an Associate Director.   If the issue is not resolved to your satisfaction by an Associate Director, the appeal may be then be escalated to the Director.  

Financial Aid & Scholarship Office

Grievances related to financial aid and scholarships should first be directed to an Assistant Director of the Financial Aid & Scholarships Office.  If the issue cannot be resolved by an Assistant Director, the appeal may be then be escalated to the Director. 

If you were unable to resolve your grievance with the appropriate office, the Ombuds Office provides a safe, independent, and confidential resource for all students of the UC Denver | Anschutz community, and can assist students with resolving or managing conflict and with clarifying policies.

Complaints to Colorado Department of Higher Education or the Institutional Accreditor

Complaints to the Colorado Department of Higher Education

Before submitting a complaint with the Department of Higher Education, you must exhaust opportunities for resolution at the University.

 

Complaints to the Institutional Accreditor, the Higher Learning Commission

The HLC will assist you with complaints that are related to accrediting issues if you follow the instructions for Filing a Complaint.  The Commission cannot assist you in understanding your tuition bill, arranging for a refund of tuition, obtaining a higher grade for a course, seeking reinstatement to an academic program, or other similar issues.

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