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document is intended for users who were recently migrated or are having issues
with accessing a secondary mailbox, bad auto-complete history and general
proceeding it is a good idea to back up your rules, here is Microsoft’s
directions on this.
Step 1. Navigate to the control panel and click on
Step 2. Click on the Show Profiles… button
Note: If you have any personal Archive files (under the Data Files…)
button, take note of where they are so that you can back them up if necessary
and add them back to your Outlook profile after completing this procedure.
Step 3. Click the remove button for any profiles you
have setup and click on the OK button once all the profiles have been removed.
Step 4. While still in the Control
Panel, click on Credential Manager
Step 5. Clear out any entries preceded by MS.Outlook
by clicking on the down arrow next to the entry and clicking the ‘Remove’
Step 6. Click Yes on the Delete Generic
Credential window that will pop-up.
Step 7. Open up Windows Explorer and navigate to
Note: In order to see the AppData folder you will need to turn on show
Hidden items option, in Windows 8 you can do this from the View tab. On Windows
7 you can do this from the ‘Organize’ drop down window, Folder and Search
Options, Click on the ‘View’ tab and click the option ‘Show hidden files,
folders and drives’
Note: Take note of any personal archive files that may reside in here
(files that end in .PST) and move them to another location, a personal Network
drive would be ideal.
8. Select everything in this folder
by clicking Ctrl+A and hitting the delete button
URL for setting up Outlook profile for different versions of Outlook