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Solution for the Offline Address Book (OAB) not updating in Outlook
There may be times when an update or change is made to the
Address book; these changes are normally updated each night, and Outlook is
supposed to receive these updates and these changes are then seen in Outlook
the next morning. If Outlook does not update the address book, then clicking on
the “Send/Receive All Folders will normally (in most cases) update this address
book view. (See screen-shot below)
Should this not work,
a more intensive process can be done by clicking on the Send/Receive Groups
(see screen-shot below), then choosing the Address Book, then download the
Address book, after unchecking the box “Download changes since last
Send/Receive”. (see next screen-shot)
Should all the above steps not work, there are some rare
cases where the BITS service needs to be restarted.
Go to Start, then Runs, and type in services.msc.
(see screen-shot below)
When Services starts, restart “BITS”, or the “Background
Intelligent Transfer Service”, (see screenshot below) then do a new download of
the Offline Address Book under Send/Receive.
This will then successfully update the Offline
Address Book with the expected entries.
URL for Offline Address book procedures