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University of Colorado Denver
 

Offline Address Book

Troubleshooting


​To view and download this documentation, click here

 

Cause and Solution for the Offline Address Book (OAB) not updating in Outlook

 
There may be times when an update or change is made to the Address book; these changes are normally updated each night, and Outlook is supposed to receive these updates and these changes are then seen in Outlook the next morning. If Outlook does not update the address book, then clicking on the “Send/Receive All Folders will normally (in most cases) update this address book view. (See screen-shot below)
sendreceive.png Should this not work, a more intensive process can be done by clicking on the Send/Receive Groups (see screen-shot below), then choosing the Address Book, then download the Address book, after unchecking the box “Download changes since last Send/Receive”.  (see next screen-shot)
sendreceivegroup.png
downloadchanges.png
 
Should all the above steps not work, there are some rare cases where the BITS service needs to be restarted.

Go to Start, then Runs, and type in services.msc. (see screen-shot below)

services.png 

When Services starts, restart “BITS”, or the “Background Intelligent Transfer Service”, (see screenshot below) then do a new download of the Offline Address Book under Send/Receive.

bitsservice.png

This will then successfully update the Offline Address Book with the expected entries.

Microsoft URL for Offline Address book procedures

http://technet.microsoft.com/en-us/library/bb124351(v=exchg.150).aspx

 

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