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University of Colorado Denver
 

Microsoft Office 365

Microsoft Outlook 2011 for Mac Adding another mailbox


​To view and download this document in PDF format, click here
Microsoft documentation on opening a shared calendar, address book, or e-mail folder.
 
1.  If you have been granted permissions to a shared mailbox you will need to add the mailbox manually in Outlook 2011.  
 
Step 1.     First check the version of Outlook 2011 you are running by launching Outlook, clicking on the Outlook menu in the top left of the screen and clicking on ‘About Outlook’ from the drop down menu.
AboutOutlook.png  
versionnumber.png  
Step 2.     If the version number is not 14.4.5, click OK then click on the Help menu from the Menu bar at the top and click on ‘Check for Updates’.  If you have the most recent version then proceed to step 4. 
checkforupdates.png  
Step 3.     Click on the ‘Check for Updates’ button in the bottom right corner and install any updates that are available.  All Office 2011 applications will need to be closed. 
microsoftautoupdate.png  
Step 4.     To add a secondary mailbox click on the Tools drop-down menu from the Menu bar at the top and click on ‘Accounts…’ 
 accounts.png 
Step 5.     Click on the + symbol in the bottom left corner in order to add another mailbox and choose the ‘Exchange…’ option. 
 additionalmailbox.png 
addexchange.png  
Step 6.     A new window will appear ‘Enter your Exchange account information.’  For the email address field enter in the email address of the shared resource mailbox you have been granted access too.  Leave the Method option as is, for the User name and Password fields enter in your personal email address and University password.  Leave the Configure automatically box checked. 
 exchangeaccount.png
Step 7.     Once Outlook is able to communicate with the Exchange servers you will get a pop-up window indicating that ‘Outlook was redirected to the server autodiscover-s.outlook.com….’  You will need to check the box ‘Always use my response for this server’ and click the Allow button. 
autodiscoverallow.png  
Step 8.     The secondary mailbox will now be displayed in the list of accounts on the left-hand side.  Change the Account description field to how you would like the account to display in Outlook. 
accountdescription.png 
Step 9.     The newly setup account will now display under your default email account with its own set of folders. 
inboxview.png  
Step 10.   When working in the shared resource mailbox and you click the ‘E-mail’ button, Outlook will default to sending as that account (if you have been granted the Send-As privilege).  You can always change the account you send from by clicking the ‘From’ drop-down menu and selecting the e-mail account you would like to send from. 
fromfield.png 

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