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University of Colorado Denver
 

Turn off Clutter in Outlook

De-clutter your inbox in Office 365


Microsoft has rolled out a new feature called 'Clutter' that is designed to help users focus on the most important messages in their inbox. It uses machine learning to de-clutter a user's inbox by moving lower priority messages out of the way and into a new Clutter folder.

Below you will find instructions on how to turn this feature off.

 If you're currently in Outlook 2016:

  1. In Outlook 2016, right-click the Clutter folder and the choose Manage Clutter

  2. If you're not using Outlook 2016, sign in to Outlook on the web (http://myemail.ucdenver.edu) using your work or school account. For help, see Sign in to Outlook on the web.

  3. It will take you directly to the Clutter options page.

  4. Unselect Separate items identified as clutter > Save Save.

    To turn off clutter, clear the selections on this page and then choose Save.  

    Or, if your page looks like the one below, choose Don't separate items identified as Clutter.

    Clutter options
  5. The Clutter folder remains in Outlook even after you turn off the feature.

If you're not currently in Outlook 2016:

  1. Sign in to Outlook on the web. For help, see Sign in to Outlook on the web.

  2. In the upper-left corner of the page, choose App launcher App launcher button > Mail.

    Choose the app launcher and then choose Mail.  

  3. On the navigation bar, go to Settings Settings: update your profile, install software and connect it to the cloud > Options > Mail > Automatic processing > Clutter.

  4. Unselect Separate items identified as clutter > Save Save.

    To turn off clutter, clear the selections on this page and then choose Save.  

    Or, if your page looks like the one below, choose Don't separate items identified as Clutter.

    Clutter options
  5. The Clutter folder remains in Outlook even after you turn off the feature. 


 
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