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University Webmail and Email Support

University of Colorado Denver
 

Blackberry Mobile Setup

Blackberry 10 OS


If you're using BlackBerry 10, set up your account using Exchange ActiveSync. Exchange ActiveSync lets you synchronize email, calendar, contacts, tasks, and memos with your account. In most cases, your device will set up your account in just a few simple steps.
  1. On the BlackBerry 10 home screen, select Settings.
  2. On the System Settings page, select Accounts. If you haven't yet created any accounts, select Add Account.
  3. On the Add Account page, select Email, Calendar, and Contacts.
  4. Type your email address and select Next.
  5. Type your password and select Next. The Looking up connection information message displays. Your device tries to set up your email account automatically.
    If it finds your connection information, specify the information you want to synchronize with your account, and select Done. You will see your account listed on the Accounts list. Go to the BlackBerry Hub to access your email account.
    If it can't set find your connection information, you'll see a message recommending that you use advanced setup steps. If this is the case, see the next procedure.
Use the following steps to use advanced settings to set up your Exchange ActiveSync connection to your account.
  1. On the BlackBerry 10 home screen, select Settings.
  2. On the System Settings page, select Accounts. If you haven't yet created any accounts, select Add Account.
  3. To get to advanced setup, on the Add Account page, select Email, Calendar, and Contacts. Then, select the menu icon beneath the Email Address box to access advanced setup options.
  4. On the Advanced Setup page, select Microsoft Exchange ActiveSync.
  5. Enter the settings for your account as follows. If you had just tried the previous procedure, some of these settings may already be entered for you.
    • In Description, give your account a name.
    • If you are using Office 365, leave the Domain field blank. If you are not using Office 365 and your admin gave you a domain setting, enter that in the Domain box.
    • In Email Address, type your full email address.
    • In Username, type your full email address.
    • In Password, type your password.
    • In Server address, if you are using Office 365, type outlook.office365.com. If you are not using Office 365, type the server address provided by your admin.
  6. Select Next. The Checking for supported services and policy information message displays.
  7. On the next page, specify the information you want to sync, and then select Done. The Saving and verifying your settings message displays.
    If your account was set up, you will see your account listed on the Accounts list. Go to the BlackBerry Hub to access your email account.
    If you see the message that your account cannot be authenticated with your service provider, click OK, clickPrevious, and then verify that your settings are correct.
 

Troubleshoot

1.      Be sure you are specifying your full email address as the username and make sure you are typing in your current University password correctly. Try logging in to Outlook Web App at http://myemail.ucdenver.edu/ to verify you are using the correct username and password. If your password is not working, reset your University password at https://myaccount.ucdenver.edu/ and then verify you can log into http://myemail.ucdenver.edu/ successfully before trying to add your email account to your mobile device again.
2.      Verify you have a currently working connection to the Internet on your device by opening a web browser and trying to get a random off‐campus web page to load. Alternatively, you can try disabling Wi-Fi, which will make your cell data network connection active (if your mobile device has cell data support), and try adding the email account again.
3.      In case there is a bug in your current version, you can try updating your device with the latest software updates and then try adding the email account again.

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