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University of Colorado Denver

 

Technology Services Quick Help

Where to get help on the Anschutz Medical Campus


Students

 

Student Account Password Problems

Try the Self-Service Password Reset. If you cannot answer the challenge questions or the reset fails, call the UCD Help Desk at (303)724-HELP.

Students: Problems with your computer, including virus or spyware problems, application installation or other problems

See the student support page for available services, hours and contact information.

Canvas

Call 303-315-3700
Mon-Fri 7:00 am - 7:00 pm

Canvas 24/7 Support
855.631.2250
or from within Canvas click "Help"

Proctorio

From within Canvas click the "shield" icon at the upper-right of the Chrome window:

then select "Live Chat"

If you are unable to access an exam or have some other issue with the exam itself, please contact your instructor.

AMC Library Databases and Books

Call 303-724-2152, Monday through Friday from 8:00am to 5:00pm.

or

http://hslibrary.ucdenver.edu/aal/

 

Faculty and Staff

 

Faculty/Staff Account Password Problems

Try the Self-Service Password Reset. If that does not work, contact the SSPPS IT Services office or call the UCD Help Desk at (303)724-HELP.

Faculty and Staff: Other Account or E-mail Issues

Contact Jeri Rome in the SSPPS IT Services Office, anyone else in the SSPPS IT Services office or call the UCD Help Desk at (303)724-HELP.

Faculty and Staff: Problems with your computer, including virus or spyware problems, application installation or other problems

Contact Jeri Rome or any of the other SSPPS IT Services office staff.

 

Canvas

For assistance with operational or technical problems, contact Dave Sawyer in the IT Services Office.

If unavailable call 303-315-3700
Mon-Fri 7:00 am - 7:00 pm

Canvas 24/7 Support
855.631.2250
or from within Canvas click "Help"

For assistance in using Canvas in your courses, contact Dr. David Bourne, Associate Professor, at 303-724-6112 or david.bourne@ucdenver.edu

Telephones - Problems

Call 303-724-HELP (4357)

Telephones - Adds or changes

Use the online phone request form.

Classroom support - TurningPoint "clickers"
(problems in the classroom)

For assistance with the physical clicker system, contact Dave Sawyer in the IT Services Office.

For assistance with the cloud version of TurningPoint or for assistance with using audience response in your class, contact Dr. David Bourne, at 303-724-6112 or david.bourne@ucdenver.edu

If unavailable, contact David Paul, Educational Support Services
303-724-7716, david.paul@ucdenver.edu

Classroom support - Panopto
(problems in the classroom)

Contact Dave Sawyer in the IT Services Office.

If unavailable, contact David Paul, Educational Support Services
303-724-7716, david.paul@ucdenver.edu

AMC Library Databases and Books

Call 303-724-2152, Monday through Friday from 8:00am to 5:00pm.

or

http://hslibrary.ucdenver.edu/aal/

Other technical problems?

Contact the School of Pharmacy IT Services Office; we’ll help you or direct you to someone who can.