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Frequently Asked Questions about Technology

​Below you will find answers to many questions involving the use of technology at the School of Pharmacy and on the Anschutz Medical Campus. Contact the Office of IT Services if you have questions not answered here.

My password to my email account doesn't work. How do I fix it?

The quickest and easiest way is through the MyAccount password reset tool available through the UCD web site. Go to:

Enter the requested information and follow the on-screen instructions.

If that doesn't work:

Students: you will need to call the UCD Help Desk at 303.724.4357 (303.724.HELP)

Faculty/Staff: contact Jeri Rome - or 303.724.2428, or any of the other IT Office staff. You can also also call the UCD Help Desk.

I can't log into the Student portal. What do I do?

If you are unable to access the UCD student portal, UCDAccess, and resetting your campus password does not fix the problem (see the FAQ on resetting your password), contact the UIS Service Center:

303.735.4847 (303.735.4UIS)

877.554.4847 (toll free)

Monday to Friday 8:00 AM – 7:00 PM

I can't log into the Faculty/Staff portal. What do I do?

If you are unable to log into UCD Access, the CU Faculty/Staff portal, but you are able to log into your campus e-mail, contact the UCD IT Services Helpdesk:

303.724.4357 (303.724.HELP)

Monday – Friday 7:30 AM – 5:00 PM

I can't log into Canvas. What do I do?

If you are unable to log into Canvas but can log into email, please call the CU Online Help Desk:

303.315.3700 in Colorado or at 1.877.823.3644 from other states

Mon-Fri 7:00 am - 7:00 pm

My computer has a problem. What do I do?

If your computer has what appears to be a software problem, or a hardware problem with a university-owned computer, contact the appropriate person in the School of Pharmacy IT Services office:

Students: Jeffrey Holliday - or 303.724.2889

Faculty/Staff: Jeri Rome - or 303.724.2428

Students who have a hardware problem with their computer should contact the vendor or manufacturer of the computer.

I've received an email that I have to re-authorize/validate my campus account. Is this a legitimate message?

No, it's not. The campus will never ask you in an email to re-authorize your account, nor will they ever offer to expand your mailbox, another common message. The campus also will never ask for your password in an email. The only email you will normally receive from the campus regarding your account will be the notice that it's time to reset your password in which you will be given instructions on where to go to accomplish the reset. Any other emails you receive will almost certainly be fakes (a technique known as "phishing" attempting to trick you into giving the scammers your UCD account name and password.

For more information on identifying such fake messages, see:

If you have reason to believe you may have been tricked by such a scheme, immediately call the UCD Help Desk (303.724.HELP) and report the problem so that they can take action to protect your account.

I'm getting a popup while surfing the web that claims my system is infected with viruses. Is this a legitimate warning?

Probably not, not if you're just surfing the web and are not downloading anything or installing any software. Most likely the warning are a scam, intended to try and panic you into buying their antivirus/antispyware product. Some such sites are known to actually install spyware on your Windows systems (Macs are at present unaffected) when you run these "free" cleanup services, and then charge you for their "protection" software to remove it.

If you every have any such warnings pop up, do not respond to any suggested action. Close the message, go to the antivirus utility installed on your computer, and have it scan your system. If that utility says you have a virus, allow it to take the appropriate action. If no virus or other malware is reported, the message you received is probably a scam. Contact the School of Pharmacy IT Services office and arrange to have your system checked if you would like confirmation that your system is malware-free.

I need antivirus/antispyware software. Where can I get it?

If you are a School of Pharmacy faculty or staff member, McAfee VirusScan should be automatically installed on your computer. If it doesn't appear, contact:

Jeri Rome - or 303.724.2428

If you are a School of Pharmacy student, you will need to acquire antivirus and antispyware yourself. There are several good commercial solutions including Norton Antivirus, McAfee Antivirus, and Sophos Antivirus. Companies such as Academic Superstore offer such utilities at special pricing for students and educators.

There are also free solutions available, though free solutions may not be as reliable or updated as frequently. Some of the more common include:

What is Canvas?

Canvas is the learning management system used by the University of Colorado Denver. Canvas allows instructors to post course material, assignments and tests for students to access, and offers forums where students and professors can discuss course material and ask and answer questions.

If you have questions about accessing or using Canvas, see:

Canvas Guide for Students

Canvas Guide for Faculty

What is Panopto?

Panotopo is a video capture system used by the Anschutz Medical Campus to capture lectures given in AMC classrooms and seminar rooms. Most lectures given in School of Pharmacy classes and seminars are recorded and made available to students via Canvas for review and study. Look for "Panopto Recordings" in the sidebar in your courses in Canvas.

What is CoursEval?

CoursEval is a web-based system where students can provide evaluations of classes and faculty. Students will use CoursEval at the end of every semester to evaluate each course's professors.

What is Blackboard?

Blackboard was the learning management system formerly used by the University of Colorado Denver. Blackboard was replaced by Canvas as of the 2013-2014 academic year.

What is eCollege?

eCollege a service formerly used by the University of Colorado Denver to deliver on-line courses. In the School of Pharmacy, eCollege was used mostly by the Nontraditional PharmD program where much of the program is delivered in an exclusively on-line format. eCollege was replaced by the Canvas learning management system as of the 2013-2014 academic year.

How do I schedule a classroom, conference room or seminar room?

Scheduling a classroom in the classroom buildings, Education 1 and Education 2, requires an account in the campus room scheduling system. You can request an account by logging into this web page with your normal UCD credentials:

Once you have your account, log into the scheduling system using the same URL.

To schedule a conference room or seminar room in the Pharmacy and Pharmaceutical Sciences Building, send an email to with the following information:

  1. Meeting name and purpose
  2. Requested room number
  3. Date, start time and end time of the meeting
  4. Expected number of attendees
  5. Equipment needed (projector, telephone, etc.)