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Denver Genetic Laboratories
 

Payment & Billing


Please choose the appropriate laboratory division for your needs:

Payment & Billing

Biochemical Genetics Laboratory – Dr. Stephen I. Goodman, MD

Routine Billing Practices:

Invoices are generated on a weekly basis and all weekly charges appear on one invoice (as opposed to individual invoices representing each test performed or representing each patient). We accept the following forms of payment:

  • Check or money order made payable to Children's Hospital Colorado
    Mail payment to:
  •      Children's Hospital Colorado
         Clinical Lab, Attn: Amber Brand
         13123 East 16th Avenue, B120
         Aurora, CO 80045
  • Wire Transfer and Automated Clearing House (ACH) Payment:
    Please contact Amber Brand at 720-777-2723 (email: amber.brand@childrenscolorado.org) for further information.

PLEASE NOTE: THE CHCO BIOCHEMICAL GENETICS LABORATORY DOES NOT BILL PATIENTS OR THEIR INSURANCE COMPANIES. The referral source—the physician or facility sending a specimen—is solely responsible for payment.

Your Billing Information:

A copy of the Client Information form should be completed once by each client (or as needed if your contact and/or billing information changes). The completed form can be faxed, mailed, or enclosed in a specimen shipment.

Past-Due Invoices:

Children's Hospital Colorado policy mandates that overdue invoices be referred for collection. The term NET 60 DAYS has thus been added to our invoices.

Most of the hospitals and laboratories that refer samples to us pay their bills promptly, and will not be affected by this mandated policy. We wish to assure you that we had no choice whatever in setting this policy, and to thank you for the trust that you have placed in us and in our work in the past. We hope that this mandated policy will not affect that relationship.

STAT Test Policy:

Tests are run STAT only by advance agreement via telephone with the laboratory director. An additional
$50.00 fee is charged for each test run STAT. Results for tests run STAT will be available no
later than 24 hours after the specimen arrives in the laboratory.

Certifications & ID numbers

Molecular Genetics Laboratory

Dr. Elaine Spector, PhD

  • We offer DNA tests on a fee for service basis, for genetic disorders on our List of Tests.
  • We can test individual genes within panels on request, but will bill each component at its separate price. Ordering the panel may be cheaper.
  • Your research: Billing arrangements for your DNA-related research are negotiated on a case-by-case basis.
  • Printer-friendly format: Molecular Genetics Laboratory Billing and Payment Options (PDF)

Institutional Billing

We bill referring providers and institutions after testing is completed.

Thank you very much to our many loyal clients. We value your business and welcome your feedback. It is a pleasure to work for you and to assist your patients.

We ask each client to complete a New Client information Form – just once, or as needed if your information changes.

Please Note: We will assess 8% APR on outstanding balances over 120 days.

Self-Payment by Patients

We require payment in advance for self-pay patients.

We offer a 5% prepayment discount if we receive a check at the time testing is ordered (either enclosed with the specimen or sent separately within a couple of days).

Sorry, we cannot offer the same 5% prepay discount for credit card payments.

When ordering a series of tests, you may pre-pay stepwise (with the 5% prepay discount), for each add-on test.

Credit Cards

We accept Visa, MasterCard, AMEX, Discover, Diners Club, and JBL. Patients or institutions are welcome to pay by credit card. Patients are required to pay in advance, at the time the test is ordered. Sorry, no 5% prepay discount for payments by credit card.

When paying by credit card, please supply the following information: Card type, card number, expiration date, name of cardholder as it appears on card, the mailing address including zip code associated with the card, and the card validation code. The card validation code is the 3-digit security code on the back of the card (Visa, MasterCard) or the 4-digit security code on the front of the card (AMEX).

     Credit Card Transaction Authorization Form

A copy of the card is useful but sometimes copies are not legible, so please also write the information onto the copy.

Our policy does not allow electronic transmission of credit card information, so do not send it by email. You can enclose the information with the specimen and order form, or fax it separately to our administrator, Ms. Carrie John (fax: 303-724-7172; phone: 303-724-3839).

Due to University policy, we are unable to keep credit card numbers on file. After the transaction goes through successfully, we will destroy your card information. Please supply it again each time you order a test.

Insurance Billing

The DNA Diagnostic Laboratory now offers insurance billing for most major plans.

     Current Managed Care Agreements

Sorry, no out-of-state Medicaid; only Colorado and Wyoming.

Please note: Insurance billing is NOT based on our list prices, as shown on our List of Tests.

Insurance billing is based on the CPT codes and multipliers listed, plus many other factors.

The amount claimed from your insurance plan will typically be higher, sometimes much higher, than the List Price.

Sometimes the Patient Contribution alone lands up being higher than the original List Price.

Insurance billing is complex and unpredictable. Insurance coverage cannot be accurately predicted in advance.

Some of our patients have found it cheaper to pre-pay for testing themselves, and submit their own claim afterwards to their health insurance plan.

We request you to obtain Insurance Preauthorization before testing, but please realize that most insurance companies do not guarantee coverage, even for tests or services that they preauthorize.

Our insurance billing is processed on our behalf through a partner agency, UPI (University Physicians, Inc.). After we send a claim to them, the matter is out of hands and is handled by them.

You cannot switch to a different payment method (e.g., patient self-pay of the List Price) after submitting a claim through UPI.

Factors that influence the amount covered include:

  • The specific contract between University of Colorado and each insurance plan.
  • The type of plan – HMO, PPO, etc.
  • The unique insurance plan of each patient – policies for coverage of specific tests are frequently influenced by the card holder’s employer or union.
  • Your specific rules and status regarding co-pay, deductibles, life-time maximums, flexible spending, etc.

We are not a NY-certified lab; a separate permit is needed for each patient.

Wire Transfer of Funds

Please contact Amber Brand (email: amber.brand@childrenscolorado.org) for further information.

All payments should be in US $ please. Sorry we cannot accept payment in other currencies. A wire transfer fee will apply – typically $20, sometimes more, to cover bank fees. Our Wire Transfer Form can help expedite the process.  

When arranging a Wire Transfer of Funds, you need to specify the patient name, invoice number, and the department who should receive your money (DNA Diagnostic Laboratory, attn: Accountant).

We consider the invoice as being unpaid until the wire transfer is recognized in our banking system, we match the payment to the correct patient and invoice number, and identify that we have received the funds.

Please note that it is your responsibility to ensure that your payment reaches us correctly. We are a large university system. We have billing entities for many offices and clinics, spread over several campuses.​​​​