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Frequently Asked Questions


When contacting the AMC Student Mental Health Service, you may have many questions/concerns initially.  Below are the responses to some questions often asked and other helpful information.

 When I call Student Mental Health, who will I talk to?

​If calling during business hours, you will reach our clinic coordinator who will assist you in scheduling an appointment with a Student Mental Health faculty member.  If she is away from the desk or you call after-hours, your call will be returned the next business day.

 
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 What can I expect at the first appointment?

You will meet with a Student Mental Health clinician who will evaluate your needs and will either provide your care or refer you to an appropriate treatment provider(s) for ongoing treatment.

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 How much will it cost?

​Students will have no copay for visits under the United Health Care Student Services plan when they are seen on-campus.  Students may be referred to community providers for ongoing psychotherapy, and the copay under this plan is $25 for outpatient mental health visits.  Students will also have no copay for mental health visits under Medicaid plans (Behavioral Healthcare Inc. and Access Behavioral Care).  For other plans, please contact your insurance carrier to determine your copay and deductible.

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 Where are your offices located?

The AMC Student Mental Health Service is located on Level 2 of Building 500; please click here for a map and parking information.  For the initial consultation, you will given directions to the office of the Student Mental Health provider with whom you will be meeting.

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 Will I be treated on campus?

Students may be seen on campus for medication management visits and brief psychotherapy.  Students may be referred to community providers for ongoing, long-term psychotherapy needs.  Students may also be referred to community providers in order to better meet a student’s needs (e.g. if a community provider has a specific area of expertise).

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 Will my school have access to my mental health records?

​No, unless you choose to sign a release of information allowing them to do so.

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 Will my classmates and peers be able to access my mental health records?

​No, Student Mental Health notes are protected and can only be accessed by mental health faculty who have been approved by the UPI privacy officer.

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