Coaching is an essential component of our FGDM services. The practice shifts that coordinators, facilitators and other practitioners integrate into their daily work with families and other service providers depends on the support and reinforcement they receive from their teams, their direct supervisor and the families who they are engaging in a new way. Coaching will enhance implementation and continued growth of FGDM practice through providing increased opportunities for the transfer of learning to occur amongst coordinators, facilitators and others on an ongoing basis. Our Coaching services involve facilitating the exploration of needs, motivations, skills and thought processes to assist the individual or small group in transferring in-class room learning to everyday practice. Additionally, coaching involves using questioning techniques to facilitate these thought processes related to practice in order to identify solutions and actions to improve practice.
The conversation between The Kempe Center, the coach and your sites FGDM team prior to a coaching visit will determine how and the nature of the coaching delivery that your site receives.
Delivery options include:
- Video Conferencing/Skype
Examples of coaching options:
Direct observation of preparation and practice components for FGDM. The coach will work directly with the FGDM coordinator/facilitator regarding preparation for and observation of some elements of the FGDM preparation and engagement process. At the conclusion of the direct observation, each site can decide how they want the feedback process to occur. Feedback processes can be structured multiple ways, including: 1) one-on-one consultation with different members of the team who participated in the process and 2) group feedback process with FGDM team members.
Case Consultation. The coach could consult with individual FGDM coordinators/facilitators, other site caseworkers/supervisors or other identified staff, about individual cases that presented challenges. The cases could either be shared ahead of time with the coach or while the coach is in the region. This could be done as group or peer consultation, or individually.
FGDM coordinator/facilitator one-on-one consultation. The coach could provide one-on-one consultation with the FGDM coordinator/facilitator regarding their practice, team and field experiences. This could also be a way to help support self-evaluation activities.
Supervisor consultation. The coach could provide one-on-one or supervisor team consultation with FGDM supervisors regarding their multiple experiences. This could also be a way to help support self-evaluation and reflective activities to help gain insight into their experiences and thoughts related to FGDM and supervisory challenges. In addition, these groups will help highlight strategies to support coordinators/facilitators comfort and skill enhancement with their roles in the FGDM process.
Peer consultation. Groups could be organized to discuss common challenges, successes, lessons learned, or areas for growth. The coach will support this occurrence and help create a structure for this type of group within a site or across counties as determined by each site. The facilitated peer case consultation group could be used to teach concepts such has working with resistance, increasing buy-in, and how to handle challenging situations such as domestic violence, mental health or child inclusion or in which the supervisors or coordinators/facilitators struggle with balancing model fidelity and best practice with agency standards and policies.
Technical Assistance and Consultation on a variety of implementation growth issues. These may include: looking at staffing plans; process mapping, local policy, and procedures revisions; modifications to inter-agency protocols; quality assurance plans; orientations for supervisors and managers; impact on data collection processes; systems interfaces; use of assessment, case planning, and decision support tools; and services network development/utilization. Technical assistance and Consultation can take the form of in-person visits, email or phone correspondence, case flow and procedural development, and document review. For example, sites may find it beneficial to receive help in configuring their case flow process between the various FGDM models being implemented.