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Patients, caregivers give providers glimpses of their worlds

It seemed an unremarkable question to put to a roomful of clinical providers – at least on the surface.
Allen Wentworth, long-time director of Respiratory Care at University of Colorado Hospital and co-chair of the Patient and Family Advisory Council, said hospital leaders had for years explored various ways to better meet the needs of patients and improve their experience during times of stress and uncertainty.
“We said, ‘Why don’t we ask a patient?’” Wentworth recalled.
Staff and providers filled an AIP conference room at UCH
Staff and providers filled an AIP conference room at UCH April 4 for Grand Rounds sponsored by the Patient and Family Centered Care program.
The Patient and Family Centered Care program (PFCC) grew from that simple but profound insight, and the patient who spearheaded the effort a decade ago, Carl Miller, was also among those on hand to speak to an April 4 “Grand Rounds” in the Anschutz Inpatient Pavilion. Miller, who received a heart transplant at UCH 15 years ago, is now director of the PFCC and has had a hand in a host of changes and improvements led by the group.
These include unit-based councils focused on delivering patient and family centered care; the hospital’s no-smoking policy; a new waiting room for the Cardiothoracic ICU; a policy allowing families to be present during Medical Emergency Team calls; and much more.