The Medication Access and Renewal Center handles time-consuming prescription details for a growing list of Ambulatory Services clinics at UCH
Eighteen months ago, Beverly Andrews sometimes spent as much as half of her day in the Rheumatology Clinic at University of Colorado Hospital on the phone. She handled prescription refill requests from patients and also obtained prior authorization approvals from insurance companies for medications to treat rheumatoid arthritis, gout, osteoporosis, lupus and other rheumatologic diseases.
Important work, to be sure, but there was a big catch. Andrews is a nurse, not a pharmacist or pharmacy tech. She kept her commitment to quality patient care, but the medication-related phone time made it more challenging to do the work she was trained to do and complicated clinic scheduling. She wanted to dedicate more time to directly helping patients and answering their questions.