Ken is a Process Improvement Consultant for UC Health on the Anschutz Medical Campus. He has a dedicated passion for Operational Excellence, Continuous Improvement and Organizational Development that has been the backbone of a diverse career spanning healthcare, engineering, software, manufacturing and service delivery companies. Ken is a graduate from Colorado State University with a Bachelor’s Degree in Industrial Technology and has also earned a Black Belt in Six Sigma from the University of Colorado. With a strong belief in the need for honest, cross-functional collaboration to achieve success, Ken’s achievements have included individual, team, and organizational training; goal setting; facilitation; and mentoring at all levels of the corporate hierarchy. Combined with a commitment to the power of Process and with a focus on solutions, purposeful change and operational excellence, Ken has driven major improvements in the Industrial Management, Data Storage, Defense, Aerospace and Healthcare industries. This has resulted in the realization of significant financial savings and improvements in product and service quality, efficiency, on time delivery, time to market, and customer satisfaction.
Gail Armstrong, PhD, DNP, ACNS-BC, CNE is an Associate Professor in the College of Nursing. Gail holds both a Bachelor's and a Master's Degree in Literature, a Master's in Nursing (with an Adult Clinical Nurse Specialist focus), a Doctor of Nursing Practice, and a PhD in Nursing Science. Gail has been on faculty at the College of Nursing since 2000. Gail’s long term nursing practice was in Medical/Surgical nursing before she became an advanced practice nurse. Currently she is an Adult Clinical Nurse Specialist and she teaches in CU’s Master of Science program, specifically in the options related to Leadership and Clinical Nurse Specialist. Gail also teachings in the PhD in Nursing Science program, in the health systems option. Gail is well recognized as an expert teacher, as evidenced by the prestigious President’s Teaching Scholar designation at CU in 2017. Gail's national work in quality and safety has been through her leadership work with the national initiative, Quality and Safety Education for Nurses (QSEN) collaborative since 2006. Gail works as a national consultant for QSEN, offering workshops at nursing schools around the country, and serves on QSEN’s Board of Directors. Gail is also faculty on a CMS grant, Transforming Clinical Practice Initiative (TCPI), which works to get practices ready for value-based payment models. In her research, Gail studies patient safety and unit level medication error rates. Gail’s scholarship focuses on the integration of updated quality and safety content in nursing curricula and interprofessional collaboration on healthcare teams.11
Lalit Bajaj currently serves as the Medical Director of Clinical Effectiveness at Children’s Hospital Colorado. In addition, he is a Professor of Pediatrics and Emergency Medicine at the University of Colorado School of Medicine. Dr. Bajaj has been an attending physician in the Children’s Colorado Emergency Department for 15 years. He received his MD from the University of California, San Francisco in conjunction with a Master’s in Public Health from the University of California, Berkeley in 1996. He then completed a pediatric residency, chief residency, and pediatric emergency medicine fellowship at the University of Colorado/Children’s Hospital Colorado. Dr. Bajaj has served as Research Director of the section of Emergency Medicine; as well as the Medical Director in the CHCO Research Institute. In addition, he has also served on many national leadership committees including the Steering Committee of PECARN (Pediatric Applied Care and Research Network), and the AAP Executive Committee of the Section of Emergency Medicine. Most recently, he has joined the Children’s Hospital Association steering committee for value based care. 23
David Brumbaugh is the Associate Chief Medical Officer at Children’s Hospital Colorado, where his primary focus in inpatient operations. He is an Associate Professor of Pediatrics in the Section of Pediatric Gastroenterology, Hepatology, and Nutrition in the University of Colorado School of Medicine. He was previously the Clinical Medical Director for the Digestive Health Institute at Children’s Hospital Colorado. He received his MD degree from Vanderbilt University School of Medicine and completed his pediatrics residency at Children’s Hospital Colorado, where he was also Chief Resident in Pediatrics. He was a general pediatrician for three years in the Yakima Valley, WA, before returning to Children’s Hospital Colorado for a fellowship in gastroenterology. He currently serves on the Executive Committee of the Section of Gastroenterology, Hepatology and Nutrition of the American Academy of Pediatrics.
Sarah Caffrey first became passionate about process improvement as a paramedic struggling to provide great patient care in a system that was not always supportive. Her quest to learn more about how to improve business processes led her to attend a 4-day seminar with W. Edwards Deming. Within the next few years Sarah went on to graduate from the Deming Scholars MBA Program at Fordham University where she earned formal education in Dr. Deming’s System of Profound Knowledge as well as experience improving processes at Boeing’s Rocketdyne Division, American Express and the General Electric Corporation. After graduating she joined GE where she earned her Six Sigma Master Black Belt certification and progressed through roles of increasing responsibility, culminating in the role of Global Quality Leader for a small division of the company with operations in both the US and Amsterdam. While at GE, Sarah identified and led quality improvement projects that produced over $53 million in combined savings for the company. She also taught and mentored both LEAN and Six Sigma to employees, built a high performing international team from the ground up, and led improvement teams in a variety of areas including lease/loan originations, large scale IT implementations, distribution, and cash flow. After leaving GE in 2007, she successfully launched her own process improvement consulting business where she continued to hone her process improvement skills and help companies realize the full potential of their business processes. After assisting a large national ambulance service achieve reductions in days sales outstanding resulting in $52 million in cash carrying cost savings, Sarah was engaged by Children’s Hospital Colorado to improve patient access with the Neurosciences Institute. This led to the role of CHCO Quality and Process Improvement Director where she spent 3 years working with the hospital to improve processes. Sarah is currently a Process Improvement Director for the UC Health System where she brings her 20 years of process improvement experience and education to assist this Top 10 hospital system realize their continuous improvement goals.2
Ethan Cumbler is an Internal Medicine and Pediatric trained Hospitalist at the University of Colorado Hospital (UCH). He is a pioneer in the study and practice of inter-professional team-based hospital quality improvement. He created the Acute Care for the Elderly (ACE) Service at UCH and is the Medical Director for UCH’s ACE unit. This serves as a crucible for testing QI methods for reducing iatrogenic events such as falls or hospital acquired infections using teams of professionals across disciplines. He spearheaded a series of initiatives reducing treatment time for stroke patients recognized by the American Stroke Association. His QI programs for in-hospital stroke and hospital care for the elderly service serve as national models. He heads the National Stroke Association’s In-hospital Stroke QI initiative and speaks nationally on how to improve systems of hospital care for stroke patients. He also serves as faculty for the UCLA Leadership and Management in Geriatrics course and his invited lectures on improving care for the hospitalized elderly have been presented at the National American College of Physicians and Society of Hospital Medicine conferences. Within UCH, he chairs the Geriatric Hospital Leadership Committee and has served in many capacities for the Hospital Medicine Division over the years, including work on patient safety and medical error. His educational approach to teaching patient safety is published by the Association of American Medical Colleges and has been utilized by academic medical centers around the world. Ethan has been a recipient of awards at UCH for excellence in leadership, humanism, education, and quality improvement. He received the annual 2012 National Society of Hospital Medicine Award for Team-Based Quality Improvement for his work over 6 years improving response to in-hospital stroke. Ethan seeks to bring a collaborative approach to system change such that physicians are partners with other disciplines, and the hospital, to create a culture which fosters continuous quality improvement.
Melanie Donnelly is an associate professor of anesthesiology for the University of Colorado. Primary practice locations include the Anschutz Medical Campus and Lone Tree Surgery Center. Colorado has been home since 2014 and prior to that Melanie was an Assistant Professor of anesthesia at the University of Wisconsin for 6 years. She currently serves as the Co-director of the anesthesia resident quality curriculum, Committee Chair for the Anesthesia QI committee, and Medical Director at Lone Tree Surgery Center. Her involvement in the Committee for Patient Safety Education for the American Society for Anesthesiology and the American Society for Regional Anesthesia (ASRA) has given Melanie the opportunity to be involved with national initiatives in the education of healthcare professionals in both regional anesthesia and patient/provider safety. 27
Jeff Glasheen is a Professor of Medicine at the University of Colorado Denver (UCD) where he is the Associate Dean for Clinical Affairs—Quality and Safety Education, Chief Quality Officer at UCHealth, as well as University of Colorado Hospital. He was an Alpha Omega Alpha graduate of the University of Wisconsin School of Medicine and completed his residency training, including a chief residency year, at the University of Colorado Health Sciences Center. He previously served as Associate Program Director in the Internal Medicine Residency Training Program and has developed the residency’s Hospitalist Training Program, which has offered comprehensive hospitalist training to internal medicine residents since 2004. In 2012 he was named the Director of the University of Colorado’s Institute for Healthcare Quality Safety and Efficiency (IHQSE). This pioneering program is charged with enhancing the quality and safety of the care provided at the University of Colorado Hospital (UCH) and the Children’s Hospital Colorado (CHCO). Jeff is a member of the Society of Hospital Medicine (SHM), and previously served on the Board of Directors and as past chair of the SHM Academic and Annual Meeting Committees. He is the chair of the American Board of Internal Medicine (ABIM) committee charged with overseeing the recognition of Focused Practice in Hospital Medicine (FPHM) board certification for hospitalists. He was the course director for the 2010 Academic Hospitalist Leadership Summit and is the director of the Academic Hospitalist Academy, an annual 4-day meeting aimed at developing early academic hospitalists’ career skills.
Timothy Givens is the Vice Chair for Clinical Operations for the Department of Pediatrics at the University of Colorado. Prior to taking this position in September, 2017, he served as Section Chief of Pediatric Emergency Medicine/Urgent Care at Colorado for 8½ years, and the Medical Director of the Emergency Department at Children's Hospital Colorado. Before moving to Colorado, Tim held several administrative positions (Section Chief, ED Medical Director, PEM Fellowship Program Training Director) at a number of academic children's hospitals, including MUSC Children's Hospital in Charleston, SC; Monroe Carell, Jr. Children's Hospital at Vanderbilt in Nashville, TN; Kosair Children's Hospital in Louisville, KY; and The Children's Hospital of Alabama in Birmingham, AL. He received his MD from Vanderbilt University School of Medicine and completed a residency in pediatrics and a fellowship in pediatric emergency medicine at Cincinnati Children's Hospital Medical Center.
Dr. Daniel Hyman has been at Children’s Hospital Colorado since 2008 and currently serves as Chief Medical and Patient Safety Officer. Dr. Hyman was previously the Chief Children’s Quality Officer and the Chief Medical Officer for Ambulatory Care at New York Presbyterian Hospital. Prior to that, he spent 13 years in general pediatric practice in the Philadelphia area and also served as Medical Director for a Physician/Hospital Organization at The Children’s Hospital of Philadelphia (CHOP). He received his MD from Albert Einstein College of Medicine, completed a Pediatric residency at CHOP, and received a Master’s Degree in Medical Management from Tulane University. Dr. Hyman currently serves on the Clinical Steering Team for the Children’s Hospital Solutions for Patient Safety (Hospital Engagement) Network, and co-chairs the Measurement Committee for CHSPS. Daniel is the co-director of the Academic Pediatric Association (APA) Quality and Safety Improvement Scholars Program. He is also a lead faculty member of the Institute for Healthcare Quality, Safety and Efficiency at the University of Colorado School of Medicine and the physician co-lead for the Maintenance of Certification Portfolio approval program through the American Board of Medical Specialties. Dr. Hyman previously served on national committees engaged in improving pediatric quality and patient safety, including the CHA Quality and Performance Improvement Board Committee, Child Health Quality Council for NACHRI, the Strategic Policy and Advisory Committee for NICHQ, the Quality and Performance Committee for Children’s Hospital Association, and the Steering Committee for the Quality and Safety Leaders Forum for Children’s Hospital Association (formerly CHCA/NACHRI).
Peggy Jenkins PhD, RN has been a nursing leader for over 35 years serving in various staff nurse, administration, consulting, and academic roles. Currently, she serves as Assistant Professor at the University of Colorado College of Nursing (UCCON). She is Specialty Director for the iLEAD program, teaches graduate level leadership, and undergraduate Quality Improvement. Dr. Jenkins research interest is systems study to understand complex, multi-level relationships contributing to patient outcomes. She is board member of the National Nursing Value Research Data Warehouse and collaborates with colleagues internationally on nursing value research. She has presented her work nationally, internationally, and published in Journal of Nursing Administration and Nursing Economics. She graduated from St. Luke’s School of Professional Nursing, Cedar Rapids, IA with a diploma in nursing. She completed her BS, MS, and PhD at UCCON. Dr. Jenkins is a member of ANA, AONE, NLN, CGEAN, STTI, WIN and serves as Region 3 Coordinator for Sigma International, Board member and research committee chair Sigma local chapter, Graduate Curriculum Education committee member for UCCON.
David M. Keller, MD is Professor and Vice Chair for Clinical Strategy and Transformation in the Department of Pediatrics at the University Of Colorado School Of Medicine and Children’s Hospital Colorado (CHCO). He is responsible for leading initiatives to improve practice efficiency and effectiveness, as well as developing the capacity of the faculty to provide comprehensive high-value care to children in Colorado and throughout the Mountain West Region. On a state level, he serves as Co-Chair of the Health Impact on Lives Subcommittee of the Program Improvement Advisory Committee of the Colorado Accountable Care Collaborative; Co-Chair of the Health Information Technology Workgroup for the implementation of the Colorado State Innovation Model (SIM) Award; and serves on the Physician Advisory Board of Center for Improving Value in Health Care (CIVHC), Colorado’s all-payer claims database. On a national level, he serves on the Standing Committee on Pediatric Measures of the National Quality Forum and is the Chair of the Federation of Pediatric Organizations (FOPO). Prior to moving to Colorado, Dr. Keller spent 22 years on the faculty of the University Of Massachusetts School Of Medicine, where he practiced primary care pediatrics, initiated novel community-based programs with a variety of collaborators and served as an Associate Medical Director for Medicaid in Massachusetts. He was a Robert Wood Johnson Foundation Health Policy Fellow in the office of the Assistant Secretary for Planning and Evaluation at the US Department of Health and Human Services from 2009-10.
If Patrick had a mantra, he might steal the words of artist Clyfford Still: “It’s intolerable to be stopped by the frame’s edge.” He revels in challenging long-held assumptions to facilitate the human(e) potential of individuals and teams. His work cultivating thriving healthcare environments is anchored in a simple, if not easy, principle: start with human relationships. Patrick is the Executive Medical Director for Patient and Provider Experience at UCHealth, where he has led the development of a system-level interdisciplinary experience team and strategic blueprint. He is a founding faculty member of the University of Colorado’s Institute for Healthcare Quality, Safety, and Efficiency (IHQSE) where he has been instrumental in the creation of a groundbreaking healthcare leadership development program. After completing training in internal medicine at the University of California-San Francisco, Patrick completed a fellowship in Academic Hospital Medicine where he focused on the transformation of clinical delivery systems and the role of culture in improving patient safety. He is an experienced leadership coach, speaker, facilitator, system-designer and a zealous destroyer of all of those silos everyone always talks about.
Andy Levy is currently an NIH-funded research fellow with an interest in healthcare delivery science. After completing both medical school and internal medicine residency training at the University of Chicago, he moved to Colorado to begin his Cardiology fellowship in 2015. He served as the Chief Fellow during the 2017-2018 academic year and participated in the American College of Cardiology's Teaching Tomorrow’s Teachers (3T) program. In addition to helping develop the Quality and Safety Academy, he helps facilitate Morbidity and Mortality conferences for the Department of Medicine and Division of Cardiology. Most recently, he is a 2018-2019 awardee of a Clinical Effectiveness and Patient Safety (CEPS) grant. 26
Mary Beth Flynn Makic is a Professor at the University Of Colorado, College Of Nursing and Specialty Director for the Advanced Practice Nursing Program, Adult-Gerontology Clinical Nurse Specialist track. She is also a Research Nurse Scientist at Denver Health. Prior to that she was the Research Nurse Scientist for Critical Care at the University of Colorado Hospital and Clinical Nurse Specialist for Critical Care positions for 21years. Her research focus explores the impact of nurse driven evidence-based practice initiatives. She has been involved in several interprofessional research and quality improvement initi
atives across the Anschutz Medical Campus. Dr. Makic is the editor of several textbooks and editorial boards for journals. Currently she is serving a three year term on the board of directors for the American Association of Critical Care Nurses. She is a Fellow in the American Academy of Nursing and National Academies of Practice.25
Lindsay McGuiness is a Nurse Manager for the Solid Organ Transplant Unit and Hepatology Unit at UCHealth. In her 11 year nursing career, Lindsay has gained significant experience and knowledge having worked with multiple disciplines across multiple units, which gives her unique insight to lead and affect change. Lindsay prioritizes building professional, working-relationships with all members of the healthcare team and uses creativity and passion to break down barriers. She loves nursing and strives to lead and manage by example and through building relationships. When Lindsay is not out building relationships with her 100+ employees, she enjoys her role as faculty for the organization’s Institute for Healthcare Quality, Safety & Efficiency where she provides a nursing voice and coaching for others on their journey of improvement work.
Read Pierce is an Assistant Professor of Medicine at University of Colorado, Anschutz Medical Campus where he is a hospitalist, clinician-educator, and physician leader. He co-leads the Institute for Healthcare Quality, Safety, and Efficiency based at University of Colorado (CU), and concurrently serves as faculty in numerous national programs, including the Academic Hospitalist Academy, the Institute for Healthcare Excellence, and the Care Collaboratory. In the past decade, he has created numerous talent development programs to help students, residents, practicing physicians, nurses, pharmacists, and other care team members advance their ability to catalyze productive change in American healthcare. Through IHQSE, he leads a number of organizational transformation initiatives, including programs focused on quality and process improvement methods, culture, teamwork, systems redesign, finance, innovation (design-thinking), and leadership of change. To date, this work has allowed him to engage with approximately 75 clinical microsystem leadership teams, with measurable and sustained improvements in quality, safety, experience, and cost of care. He has also served as a clinical leader in multiple institutions. He founded the Hospital Medicine Section at the San Francisco VA Medical Center, where he led rapid expansion of the group to include more than a dozen hospitalists covering surgical co-management, medical consultation, and inpatient medicine teaching services. At CU, he spent 2 years leading the University’s Hospital Medicine Division (DHM), coordinating a practice of more than 75 hospitalist clinicians who comprise one of the top academic hospitalist programs in the nation. During his tenure, he oversaw expansion of the group by nearly 2-dozen members and led the group to achieve the highest quality and safety performance of all service lines in the hospital, while simultaneously directing a major initiative to increase joy in practice, which reduced hospitalist physicians' and advanced-practice providers' burnout by 27% and increased measures of psychological safety by 70%. 8
Darlene B. Tad-y, MD joined the IHQSE faculty in 2014. As the Director for GME Quality and Safety Programs, Darlene has created GME-wide educational programs that integrate quality and safety initiatives into resident training. Her work with the Institute focuses on integrating residents and fellows into quality and safety initiatives with our clinical partners, and creating opportunities for learning in those activities. She has been instrumental in the development of educational programs around quality improvement and patient safety for the Department of Medicine and several residency programs. Also, as the Associate Director for Education in the Hospital Medicine Division, she works closely with the program and service line directors to oversee the educational programs offered by the Division of Hospital Medicine. Darlene is a Fellow of the Society of Hospital Medicine and a member of the Academy of Medical Educators.9
Jennifer Wiler is Vice Chair of the Department of Emergency Medicine at the University of Colorado School of Medicine (SOM). She is a graduate of the University of Buffalo School of Medicine and Biomedical Sciences and completed a residency in Emergency Medicine at Drexel University College of Medicine in Philadelphia, PA. She is the former Assistant Medical Director at Hahnemann University Hospital and Assistant Clinical Service Chief and Medical Director of Observation Medicine at Washington University in St. Louis. She has served in numerous state and national leadership positions and is currently an Alternate of the American Medical Association RBRVS Updates Committee (RUC), Immediate Past-Chair of the American College of Emergency Physicians (ACEP) EM Practice Committee, Alternate Delegate to the AMA House of Delegates for Emergency Medicine, a former Chair of the American Medical Association's Women Physicians Congress, a member of the ACEP Quality and Performance and Reimbursement Committees, and a member of the Board of Directors for the Colorado Medical Society. She has been nationally recognized for her expertise in professional reimbursement, operations, quality, patient safety and health policy and has published widely on the topics.