The University of Colorado School of Dental Medicine will accept direct payments from insurance in most, but not all, circumstances. Dental insurance is a benefit for the patient provided by another third party, not the University of Colorado School of Dental Medicine. The school will assist patients to make the most of their dental benefits, but it is the patient's responsibility to comply with the requirements of their insurance coverage, including working with "preferred providers," pre-determination of benefits, and co-pay/deductible obligations. It is also the patient's responsibility to provide forms to the school and resolve any conflicts.
Regardless of insurance status, the patient remains responsible for timely payment of any fees, whether or not the services are covered by the patient's insurance plan.
If you have questions about your insurance coverage, please contact the Payment Office at 303-724-6931 or the main switchboard 303-724-6900 and select 6.
- Payment in full is expected on the day of treatment, unless otherwise noted. Please be prepared to pay when you arrive.
- The school does not provide payment plans except for Orthodontic care.
- Outstanding balances must be paid before further treatment can be scheduled.
The University of Colorado School of Dental Medicine is a Delta Dental of Colorado in-network provider. The school will accept other forms of dental insurance as an out-of-network provider. However, the school does not accept medical insurance (different from dental insurance).
- Please know your dental insurance benefits. Insurance is billed as a courtesy to the patient.
- We recommend requesting a pre-determination for treatment above $200.
- All disputes of insurance coverage are between the patient and their insurer. The school does not intervene in disputes between patients and their insurers.
CU Dental is a Medicaid dental provider*, however the school is not a Medicare provider. Medicaid patients need to present their Medicaid identification card at each visit in order meet Colorado eligibility verification requirements. This must be done prior to the appointment.
*CU Dental clinics, with the exception of Faculty Practice, accept Medicaid to cover services defined by the recent Medicaid adult benefit expansion. Faculty Practice patients should contact that clinic directly at 303-724-5505 for information regarding the services covered and possible exceptions.3
Some services, such as dentures, root canals, and crowns, require treatment over multiple visits. It is required that the patient pay 50% at the first or initial appointment and the remaining 50% at the final appointment. If the patient does not provide their social security number (SSN), the school cannot extend credit and the full amount is required before treatment begins.4
All patients are required to go to the cashier’s window following their appointment in order to checkout for that appointment day. If the patient is seen in the student clinic, the student will accompany the patient to the window.5
Don’t be shy. Please come to a dental clinic cashier windows with any and all questions. If the staff doesn’t have the answer, they will find someone who does! You may also call 303-724-6900 and select 6 to connect with Patient Accounting.6
- Wait, I thought the CU School of Dental Medicine provided care for free. The school provides low-cost high-quality dental care to the community and region. While our fees are low, they are a necessary part of our financial model in order to continue providing dental services now and into the future.
- How can I pay my bill? We accept cash, check (with ID), debit cards and credit cards. Debit and credit cards require the cardholder to be present at the cashier’s window for an original signature. We do not accept payment over the phone.
- What if I don’t have a social security number? Since the university is a state agency, we must follow state rules. If you do not have a SSN we cannot extend credit and therefore require payment in full before services are rendered.
- I have Medicaid, why do I have to pay today? Medicaid only covers certain procedures. If you opt for treatment not covered by Medicaid, you will be required to pay for those services.
- Will you bill Medicare or my medical insurance? No, the school is not a Medicare provider and we do not bill medical insurance.