Our current faculty
Errol L. Biggs, PhD
Director, Programs in Health Administration, University of Colorado Denver; PhD, Pennsylvania State University. Dr. Biggs' current research and consulting work addresses governing board issues relating to hospitals and community health needs assessment studies. Dr. Biggs is a Fellow of the American College of Healthcare Executives and has been a hospital CEO for 12 years.
Heidi Boerstler, PhD
Professor, University of Colorado Denver; PhD Yale University; JD, University of Denver. Dr. Boerstler has been involved in a number of large studies, including reimbursement for nursing home services, quality of care in hospitals, and ethical behavior in corporations. She is currently working with the state of Colorado to develop managed care programs for special populations, including developmentally disabled and chronically mentally ill persons.
Rosemary Caron, PhD
Rosemary M. Caron holds a doctorate in Pharmacology and Toxicology from the Geisel School of Medicine at Dartmouth; a Master’s in Public Health (MPH) from Boston University School of Public Health; and a Bachelor of Arts in Chemistry from Regis College. Rosemary is currently a Professor, Chair, and the former Director of the MPH Program, and former Director of Undergraduate Studies in the Department of Health Management and Policy, College of Health and Human Services, at the University of New Hampshire (UNH) in Durham, NH, USA. Rosemary is also core faculty in the UNH Master’s Program in Community Development, Policy and Practice, and has served as a faculty member in the New Hampshire Leadership Education in Neurodevelopmental Disabilities Program. In addition, she has held an adjunct Associate Professor of Pediatrics position at the Geisel School of Medicine at Dartmouth. Rosemary received the 2011 Teaching Excellence Award in CHHS and was the recipient of the 2015 Outstanding Associate Professor Award at UNH. She has published her research on community-based participation in solving complex urban public health issues (i.e., childhood lead poisoning in refugee resettlement communities) in peer-reviewed journals and has edited and authored several books focused on the public health workforce and population health. She recently completed a management residency with a local community hospital in New Hampshire.
Rosemary is a member of several professional organizations, such as the American Public Health Association and the American College of Healthcare Executives. She also has held several leadership positions in the Association of Prevention, Teaching and Research, American College of Epidemiology, and the Association of University Programs in Health Administration.
Prior to entering academia, Rosemary practiced public health for several years in a variety of settings as a practitioner. Specifically, Rosemary worked as the Assistant State Epidemiologist in the Bureau of Health Risk Assessment and served as the Chief of the Bureau of Health Statistics and Data Management for the New Hampshire Department of Health and Human Services. At the state’s largest local health department, Rosemary worked as a Chronic Disease Epidemiologist and Environmental Toxicologist. Rosemary also worked as a Senior Toxicologist conducting public health assessments for a private consulting firm.
Blair Gifford, PhD
Associate Professor, University of Colorado Denver; PhD, University of Chicago. Dr. Gifford teaches the International Health elective course for the Executive Program. He is also the Director of the MS in Health Administration. Dr. Gifford's areas of research include access to health care, health services delivery, strategic human resources management, and international health reform policy.
Jeff Helton, PhD
Jeffrey R. Helton, PhD, CMA, CFE, FHFMA, is an adjunct faculty member at the University of Colorado School of Business and brings over 25 years of diverse experience in the health care industry to his teaching. He is a certified management accountant, a certified fraud examiner, and a fellow of the Healthcare Financial Management Association. Jeff has served as chief financial officer at several hospitals, health plans, and health systems nationwide specializing in turnarounds of organizations that had been placed in bankruptcy or receivership. He also served as CFO of the Disaster Housing Assistance Program in New Orleans after the Hurricane Katrina disaster while completing his doctoral studies.
Currently, Jeff is an Associate Professor of Health Care Management at Metropolitan State University of Denver. He also has adjunct faculty appointments in biomedical informatics at the University of Texas, and health care finance at George Washington University. His research interests include evaluation of technology impacts on operational efficiency in health care organizations, safety net health care delivery systems, health care fraud, and bankruptcy and insolvency in health care entities.
Jeff earned a PhD in health care management at the University of Texas School of Public Health, where he majored in health care finance and minored in health economics and health informatics. He received a master's in health administration from the University of Alabama at Birmingham and a BBA from Eastern Kentucky University. Jeff is the author of several publications, including the The Current State of Finance and Accounting Management in the Healthcare Industry and "How Prepared Are US Hospitals for the Affordable Care Act? A Financial Condition Analysis of US Hospitals in 2011”. He recently coauthored the text "Healthcare Operations Management—A Quantitative Approach to Business and Logistics" published in February 2015.
Diane M. Howard, PhD
PhD, FACHE, Professor, Dept. of Health Services Management, Rush University, Chicago, IL. Director of Allied Health Professions. She teaches The Healthcare System course for the Executive Program.
Leland R. Kaiser, PhD
Associate Professor Emeritus, University of Colorado Denver; PhD, University of Denver. As president of Kaiser and Associates, Dr. Kaiser is a highly acclaimed speaker and consultant as well as a prolific author. He lectures in the Transformational Leadership elective course.
Amer Kaissi, PhD
Dr. Amer Kaissi joined CU Denver in November of 2014. He is a Professor and Director of the Executive Program at Trinity University in San Antonio, Texas.
Dr. Kaissi earned a Ph.D. degree in Health Services Administration, Research & Policy from the University of Minnesota in 2003. Prior to that, he earned a Master of Public Health in Hospital Administration from the American University of Beirut in his native Lebanon.
At CU Denver he teaches the Strategic Management course. At Trinity, he teaches courses in Institutional Health Care Management, Health Care Strategic Planning & Marketing and Health Care Human Resource Management.
His research interests include convenient care & retail clinics; leadership; strategic planning; and quality of care & patient safety. He has published extensively on these topics in various administrative and clinical journals. Dr. Kaissi recently authored a book entitled “Flipping Healthcare through Retail Clinics and Other Convenient Care Models,” a resource on new delivery models. He is currently working on a book on leadership in healthcare to be published by Health Administration Press in 2017.
Dr. Kaissi is a certified Professional Executive Coach- he works with healthcare administrators and physicians to help them maximize their leadership potential. He also consults with hospitals and physician practices on strategic & business planning and marketing projects.
Martha G. Pilcher, PhD
Senior Lecturer, University of Washington; PhD, Georgia Institute of Technology. Dr. Pilcher teaches the Quantitative Methods course in the Executive Program. Her areas of interest include statistics and methodology for comparing heuristics, test problem generation, and vehicle routing.
Eugene S. Schneller, PhD
Counselor to the President for Health Professions Education; Professor of Health Administration and Policy, Arizona State University; Professor of Clinical Family and Community Medicine, the University of Arizona; PhD, Sociology, New York University. Professor Schneller has held faculty positions in the Department of Community Health Sciences at the Duke University Medical Center, the Department of Sociology and the Institute of Administration and Management at Union College (Schenectady, NY), and the Department of Community and Preventative Medicine at the Albany Medical College. His current research interests include health care system reform in the United States, management reform in the British National Health Service, public relations in hospitals, health manpower development, careers, and the physician executive. He was Chair of the Association of University Programs in Health Administration and the Western Network for Education in Health Administration. He teaches Medical Care Organization for the Executive Program in Health Administration and the Pharmaceutical Supply Chain Management course.
Lee F. Seidel, PhD
Professor, University of New Hampshire, PhD Pennsylvania State University. Dr. Seidel has authored books in the areas of strategic management and management methods and articles in the area of health services management education. He is a former Chair of the Association of University Programs in Health Administration. Dr. Seidel teaches the Executive Program's course on the Management of Health Care Institutions, the capstone course used to integrate other courses in the curriculum.
Dennis Stillman, MHA
Senior Lecturer, University of Washington School of Public Health. Mr. Stillman is the Associate Program Director of the Master of Health Administration Program at the University of Washington in Seattle. Dennis has practiced health administration for 25 years, most recently as the Chief Financial Officer of the University of Washington Medical Center. Mr. Stillman teaches the Management Accounting course in the Executive Program.
Frederick J. Wenzel, MBA
Faculty, University of Minnesota School of Public Health, University of Colorado Graduate School of Business, University of St. Thomas Graduate School of Business, Texas Tech University Graduate School of Business and School of Medicine; Advisor to the President, Marshfield Clinic, Marshfield, Wisconsin; MBA, University of Chicago. Mr. Wenzel's academic field of specialization is health care organization governance, management, and strategic planning. He is the instructor of the Ambulatory Care electives.
Jennifer Wiler, MD, MBA
Dr. Jennifer L. Wiler MD, MBA is Executive Vice Chair of the Department of Emergency Medicine (DEM) at the University of Colorado School of Medicine, Co-Founder and Director of the University of Colorado CARE Innovation Center, Fellowship Director of the DEM Administration, Operations and Quality Fellowship and is founding faculty of the Institute for Quality, Safety and Efficiency at the University of Colorado. She has authored a number of publications on healthcare policy, access, reimbursement and quality. She is a member of the American Medical Association RBRVS Updates Committee (RUC), Past Chair of the American College of Emergency Physicians (ACEP) EM Practice Committee, a member of the ACEP Quality and Performance and Reimbursement Committees, past Board member of the Colorado Medical Society and Editorial Board Member of the New England Journal of Medicine Journal Watch EM.
Richard Zane, MD
Richard Zane, MD is the George B. Boedecker, Jr. and Boedecker Foundation Professor and Chair of the Department of Emergency Medicine at the University of Colorado School of Medicine, Professor of Health Administration at the University of Colorado Business School, Executive Director, Emergency Services, University of Colorado Health and Chief Innovation Office for the UCHealth System.
Dr. Zane has extensive experience in designing and implementing systems of quality, emergency care, access, and clinical integration and has developed an international reputation for being able to apply modern industrial engineering and informatics practices to healthcare and science. Dr. Zane recently led a complete care redesign of the new emergency department at the University of Colorado Hospital. This new model of care has revolutionized emergency care delivery and is being recognized nationally and internationally and is being emulated across the United States as well as Asia.
An expert on system of emergency preparedness and mass casualty care, Dr. Zane has been active nationally and internationally on issues related to emergency preparedness, surge, and weapons of mass destruction and recently authored the World Health Organization Hospital Emergency Response Checklist. The surge capacity and mass casualty planning and response tools Dr. Zane designed were successfully deployed in response to hurricane Katrina and the earthquakes in Haiti and Japan as well as the Boston Marathon Bombing. He has also worked with and received funding from the Department of Homeland Security, the Office of the Assistant Secretary for Preparedness and Response, the U.S. Department of Health and Human Services, the Agency for Healthcare Research and Quality, the Federal Emergency Management Agency, the Healthcare Resources Services Administration, and the World Health Organization for projects on hospital and system emergency preparedness.
Prior to coming to Colorado, Dr. Zane served as Vice Chair of the Department of Emergency Medicine at the Harvard Medical School and Brigham and Women’s Hospital and Chair of the Medical Services Executive Committee and Medical Director for emergency preparedness and bio-defense for Partners Healthcare and Medical Director for MDConnect, a system-wide integration, referral, access, and transfer program.
Dr. Zane received specialty training in emergency medicine at the Johns Hopkins Hospital where he stayed on as faculty at the Johns Hopkins School of Medicine before joining the faculty at Harvard Medical School and Brigham and Women’s Hospital in 1998.