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University of Colorado Denver Business School, offering Bachelor, MBA, MS, and PhD degrees

Business School, University of Colorado Denver
 

Judy Scott | Associate Professor of Information Systems


Judy Scott, Associate Professor of Information Systems Management

Education

  • PhD, University of California at Irvine
  • MBA, University of California at Irvine
  • BS, Sydney University, Australia

Courses Taught

  • ​Business Process Management ISMG6040
  • Enterprise Resource Planning Systems ISMG6420/BUSN6800
  • Topics in Behavioral and Organizational Research in Management Information Systems ISMG7211

Research Interests

Information Technology business value, innovation, organizational learning and organizational impacts, focusing on cross-functional and interorganizational integration issues

Selected Publications

Articles

  • “Antecedents and Catalysts for Developing a Healthcare Analytical Capability,” with Biswadip Ghosh, Communications of the AIS, forthcoming.
  • “Managing Clinical Knowledge among Hospital Nurses,” with Biswadip Ghosh, International Journal of Technology Management, 47, 1-3, 57-74, 2009.
  • “Cognitive Engagement with a Multimedia ERP Training Tool: Assessing Computer Self-Efficiacy and Technology Acceptance,” with Steven Walczak, Information and Management, 46, 4, 221-232, May 2009.
  • “Relational Alignment in Offshore IS Outsourcing” with Biswadip Ghosh, Management Information Systems Quarterly Executive,8, 1, 19-29, March 2009.
  • “Technology Acceptance and ERP Documentation Usability,” Communications of the ACM, 51, 11, 121-124, November 2008.
  • “A Typology of Complaints about eBay Sellers,” with D. Gregg, Communications of the ACM, 51, 4, 69-74, April 2008.
  • “Effective Knowledge Management Systems in a Clinical Nursing Setting” with B. Ghosh, Information Systems Management, 24, 1, 73-84, 2007.
  • “Mobility, Business Process Management, Enterprise Software and Maturity Model Trends: Propositions for the IS Organization of the Future”, Information Systems Management, 24, 2, 139-145, 2007.
  • “The Role of Reputation Systems in Detecting and Reducing Online Auction Fraud” with D. Gregg, International Journal of Electronic Commerce, 10, 3, 97-122, April 2006.
  • “Efficient Allocation of Online Grocery Orders” with C.H. Scott, International Journal of Productivity and Quality Management, 1, 1/2, 88-102, February 2006.
  • “Comparing Knowledge Management in Healthcare and Technical Support Organizations”, IEEE Transactions on IT and Biomedicine, June 2005 (with Bishwadip Ghosh).
  • “Post-Implementation Usability of ERP Training Manuals: The User’s Perspective” Information Systems Management, Spring 2005.
  • “On Models for the Operation of a class of Electronic Marketplaces” Omega, October 2004 (with C.H. Scott).
  • “Measuring Dimensions of Perceived e-Business Risks,” Journal of Information Systems and e-Business, April 2004.
  • “Jungles and Gardens: The Evolution of Knowledge Management at J. D. Edwards,” Management Information Systems Quarterly Executive, March 2004. (with Alden Globe and Kristen Schiffner ) An earlier version won Second Place in the 2002 Society on Information Management (SIM) International Paper Competition.
  • “The Rise and Fall of a Dot-Com: Lessons Learned from LivingCo,” Annals of Cases on Information Technology, 2004.
  • “The Role of Trust in e-Business Knowledge Management,” International Journal of Electronic Business, April 2003.
  • “Managing Risks in Enterprise Systems Implementations,” Communications of the ACM, April 2002 (with Iris Vessey).
  • “Does the Trend toward e-business Call for Changes in the Fundamental Concepts of Information Systems? A Debate”, Communications of the AIS, May 2001 (with Steven Alter, Phillip Ein-Dor, M.Lynne Markus and Iris Vessey).
  • “Business Components: A Case Study of Bankers Trust Australia Limited”, Communications of the ACM, May 2001 (with Greg Baster and Prabhudev Konana).
  • "Emerging Patterns from the Dynamic Capabilities of Internet Intermediaries" Journal of Computer-Mediated Communications, March 2000. http://www.ascusc.org/jcmc/vol5/issue3/scott.html.
  • “Enhancing Functionality in an Enterprise Software Package”, Information and Management, May 2000 (with Lisa Kaindl).
  • “Facilitating Interorganizational Learning with Information Technology” Journal of Management Information Systems, Fall 2000.
  • “Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure,” Information System Frontiers, December 2000 (with Iris Vessey,).
  • “Organizational Knowledge and the Intranet” Decision Support Systems, May 1998.
  • “The Measurement of Information Systems Effectiveness: Evaluating a Measuring Instrument,” Data Base, February 1995.

Conference Proceedings

  • “User Perceptions of an Enterprise Content Management System” Judy E. Scott, Hawaii International Conference on System Sciences, January 2011
  • “Knowledge Integration in Models for Healthcare Decision Making,” Biswadip Ghosh and Judy E. Scott, 5th Midwest Association for Information Systems Conference (MWAIS), Fargo, May 2010
  • “Using a Community of Practice to Enhance Data Quality in a Distributed Healthcare Information System,” Biswadip Ghosh and Judy E. Scott, Australian Conference on Information Systems, Melbourne, December 2009
  • “Leveraging ICT for Collaborative Decision Making in global Customer Support” with Andrea J. Hester and Jeff Erickson, Americas Conference on Information Systems, San Francisco, August 2009
  • “A Conceptual Model of Wiki Technology Diffusion” Andrea J. Hester and Judy E. Scott, Hawaii International Conference on System Sciences, January 2008
  • “Online Grocery Order Fulfillment Tradeoffs” Judy E. Scott and Carlton H. Scott, Hawaii International Conference on System Sciences, January 2008
  • “Knowledge Management for Healthcare Organizations: Comparing Strategies with Technical Support,” Biswadip Ghosh and Judy E. Scott, Hawaii International Conference on System Sciences, January 2008
  • “Organizational Wiki Usage: A Conceptual Model”, with Andrea Hester, International Conference on Information Systems, Montreal, December 2007
  • “Knowledge Transfer for ERP Upgrades” with Jeff Erickson, Americas Conference on Information Systems, Keystone, August 2007
  • “Social Capital in Knowledge Based Business Process Outsourcing” with Biswadip Ghosh, Americas Conference on Information Systems, Keystone, August 2007
  • “An e-Transformation Study Using the Technology–Organization–Environment Framework”, 20th Bled e-Conference, Bled, Slovenia, June 4-6, 2007
  • “An Exploratory Study of Organizational Impacts on BPO using Coordination Theory,” Best Paper, with Biswadip Ghosh in Proceedings of the Association for Information Systems Twelfth Americas Conference on Information Systems, Acapulco, Mexico, August 2006.
  • “Interorganiza
  • tional Knowledge Management in a BPO,” in Proceedings of the Association for Information Systems Eleventh Americas Conference on Information Systems, Omaha, NE, August 2005 (with Biswadip Ghosh).
  • “Evaluating Business Process Outsourcing using Coordination Theory,”with Biswadip Ghosh in Proceedings of the Association for Information Systems Eleventh Americas Conference on Information Systems, Omaha, NE , August 2005.
  • “Data Warehouse (DWH) Efficiency Evaluation Using Fuzzy Data Envelopment Analysis (FDEA),” in Proceedings of the Association for Information Systems Eleventh Americas Conference on Information Systems, Omaha, NE, August 2005 (with Lei Zhang, Michael Mannino and Biswadip Ghosh,).
  • “Effective Knowledge Management for Hospital Nurses,” in Proceedings of the Association for Information Systems Eleventh Americas Conference on Information Systems, Omaha, NE, 2518-2527, August 2005 (with Biswadip Ghosh).
  • “T
  • ekcal’s ERP Implementation Challenge: Climate, Fit and Effectiveness,” in Proceedings of the Association for Information Systems Tenth Americas Conference on Information Systems, New York, NY, August 2004.
  • “Perceived Usability of ERP Training Manuals,” with Don Sugar, in Proceedings of the Association for Information Systems Tenth Americas Conference on Information Systems, New York, NY, August 2004.
  • “The Impact of Product Classification for Online Auctions,” in Proceedings of the Association for Information Systems Tenth Americas Conference on Information Systems, New York, NY, August 2004 (with Dawn Gregg).
  • “Applying Fuzzy Composite Programming to Assess and Compare Organizational Effectiveness of Knowledge Management Strategy” in Proceedings of the Association for Information Systems Tenth Americas Conference on Information Systems, New York, NY, August 2004 (with Lei Zhang, Biswadip Ghosh, and Michael Mannino).
  • “A Strategic Supply Chain Simulation Model," in Proceedings of The 2000 Winter Simulation Conference, December 2000 (with Edward Anderson, Doug Morrice and James Ritchie-Dunham).
  • “Collaborative ERP Education: Experiences from a First Pilot” in Proceedings of the Association for Information Systems Sixth Americas Conference on Information Systems, Long Beach, CA, August 2000 (with Michael Rosemann and Ed Watson).
  • “ERP Effectiveness in the Classroom: Assessing Congruence with Theoretical Learning Models” in Proceedings of The Association for Information Systems Fifth Americas Conference on Information Systems, Milwaukee, WI, August 1999 (Best paper in mini-track award).
  • “The FoxMeyer Drugs' Bankruptcy: Was it a Failure of ERP?" in Proceedings of The Association for Information Systems Fifth Americas Conference on Information Systems, Milwaukee, WI, August 1999.
  • “Cooperative ERP Life-cycle Knowledge Management," in Proceedings of the Australian Conference on Information Systems, November 1998 (with Guy Gable).
  • “Goal Congruence, Trust and Organizational Culture: Strengthening Knowledge Links," in Proceedings of the Eighteenth International Conference on Information Systems, Atlanta, GA, December 1997 (with Guy Gable).
  • “Using Large Packaged Software in Teaching: the case of SAP," Proceedings of The Association for Information Systems Third Americas Conference on Information Systems, August 1997 (with Guy Gable, Roelf van den Heever and Steve Erlank).
  • “Knowledge, Information Technology, and New Product Development," Proceedings of The Fourth International Decision Sciences Institute Meeting, July 1997.
  • “Large Packaged Software: the need for research," Proceedings of The Pacific Asia Conference on Information Systems, April 1997 (with Guy Gable, Roelf van den Heever and Steve Erlank).
  • “The Impact of Organizational Memory Information Systems: The Case of Product Information Management Systems, " Proceedings of the Twenty-ninth Hawaii International Conference on System Sciences, January 1996.
  • “Technology and Innovation: An Organizational Learning Perspective," Proceedings of the First INFORMS Conference on Information Systems and Technology, May 1996.
  • “The Role of Information Technology in Organizational Knowledge Creation for New Product Development, " in Proceedings of the Second Americas Conference on Information Systems, August 1996.
  • “Interorgani
  • zational Learning and Information Technology in Global Manufacturing, " Proceedings of the Sixteenth International Conference on Information Systems, December 1995.
  • “The Impact of Electronic Integration on Time-based Performance , " in Proceedings of the First Americas Conference on Information Systems, August 1995.
  • “The Measurement of Information Systems Effectiveness: Evaluating a Measuring Instrument," in Proceedings of the Fifteenth International Conference on Information Systems, December 1994.

Book chapters, encyclopedias and other publications

  • "Emerging Patterns from the Dynamic Capabilities of Internet Intermediaries" in (ed.) Charles Steinfield, New Directions in Research on E-Commerce, Purdue University Press, 2003.
  • "Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure", with Iris Vessey, in (ed.) Graeme Shanks, Peter Seddon, Leslie Willcocks, Second-Wave Enterprise Resource Planning Systems: Implementation and Effectiveness, Cambridge University Press, 2003.
  • "What are the primary issues involved with integrating front-end and enterprise systems?", in (ed.) David R. Laube and Raymond F. Zammuto, Business Driven Information Technology: Answers to 100 Critical Questions for Every Manager, Stanford University Press, 2003.
  • "What e-business assumptions have been proven wrong by the dot.com crash?", in (ed.) David R. Laube and Raymond F. Zammuto, Business Driven Information Technology: Answers to 100 Critical Questions for Every Manager, Stanford University Press, 2003.
  • "What risks does an organization face from an ERP implementation?", in (ed.) David R. Laube and Raymond F. Zammuto, Business Driven Information Technology: Answers to 100 Critical Questions for Every Manager, Stanford University Press, 2003.
  • Enterprise Content Services, 1995-2002: A Longitudinal Study of Three Knowledge Management Initiatives at J. D. Edwards & Company, with Kristen Schiffner and Alden Globe (Second Place in the 2002 Society of Information Management (SIM) International Paper Competition)
  • "Organizational Knowledge and the Intranet" in (ed.) J.G. Williams, Encyclopedia of Microcomputers, (ed.) J.G. Williams, Encyclopedia of Computer Science and Technology and (ed.) A. Kent, Encyclopedia of Library and Information Science, Marcel Dekker, Inc., 2000.
  • "Report on Operational Performance in the Disk Drive Industry", Center for Research on Information Technology and Organizations, University of California, Irvine, 1996.
  • The Link Between Organizational Learning and the Business Value of Information Technology, Editors Robert D. Galliers, Suzanne Rivard and Yair Wand, Proceedings of the Ernst and Young Foundation/ ICIS Doctoral Consortium, Vancouver Island, British Columbia, Canada, December 12-14, 1994.
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