Skip to main content
Sign In

Online Degrees and Online Courses for college success at University of Colorado Denver - CU Online - Denver, Colorado

Online Courses and Degrees, CU Online, University of Colorado Denver

Troubleshooting Questions

Self Help Guides


In addition to being able to contact our helpdesk, you can also utilize the self help guides below.


IE ICON = HTML based resources

Flash =flashvideos; you need to haveflashinstalled on your computer to view these.
Get theflashplug-in »

Getting Started web flash

Technical Requirements

Make sure your computer is ready!


eC Technical Requirements 


Learn how to get started in eCollege.

eC Login/Access


Become familiar with the eCollege course platform

eC Orientation

Access Your Courses

Find your eCollege course

eC Access Your Course

Participating web flash

Navigating Through eCollege

Navigating through eC 

Threaded Discussions

eC Threaded Discussions

Navigating the Dropbox

eC Dropbox


eC Journal

Communicating web flash


Learn what types of video you might encounter in your course.


eC Video


Use the chatrooms in eCollege when you can

eC Chat


Send email from within eCollege

eC email

Tests & Grades web flash

Grade Book

Navigate the Grade Book


eC Grade Book

Tests and Quizzes

Learn Test Taking Tips before actually taking the exams.

eC Tests & Quizzes

Peer Work web flash


Work in teams


eC Groups

Doc Sharing

Share documents and view documents shared by others.


Maintenance / Trouble Shooting web flash

Purge Your Java Cache

Experienced users have found that you can speed up eCollege by purging your java cache.

Purge Java Cache

System Status Page

Check for Blackboard scheduled maintenance times as well as outages.

System Status Page

© The Regents of the University of Colorado, a body corporate. All rights reserved.

Accredited by the Higher Learning Commission. All trademarks are registered property of the University. Used by permission only.