The Telecommunications department within IT Services maintains and manages the telephone system, voicemail system, and communications infrastructure for all university owned buildings. This group performs a wide range of services from new phone requests to management of large-scale communications projects.
Customer Service Center
The customer service department is the place to receive assistance with large projects as well as providing pagers. The Pager Desk is located at the Anschutz Medical Campus site in Building 500, 1st floor Room N1202 (just inside the cafeteria to the left).
Pager Options and Pricing
Call the Customer Service Center at 303-724-0400 for additional directions or assistance.
Assistance
Request an phone installation, jack installation, move, add, change:
CU Anschutz & CU Denver (724 - 315 extensions) - Call the Help Desk at 303-724-4357 (4-HELP)
AHEC (556 - 352 extensions) - Submit an online Phone Request
Request service for a problem with your phone
- For CU Anschutz phones and CU Denver 315 extensions, call the Help Desk: 303-724-HELP (4357)
- For Denver Campus AHEC phones, dial the operator ("0") to submit a repair order.
| Boss Secretary Transfer Feature
Do you have a manager that would rather not answer their calls? Do you screen calls for someone
in your office? Are you someone who is rarely in the office? The Boss Secretary Transfer feature is
a quick and efficient option for those who answer calls for another person in their department or for
those who are away from the office more than they are in it.
Instead of calls going directly to the recipient, the assistant will have all the incoming calls ring directly
to their phone. At this time the assistant can ring the manager in order to see if they are available
to accept the call, if they would like the assistant to take a message or even transfer the call to
voicemail. The incoming calls go to the assistant first, they never go directly to the “boss”. However,
the phone can still dial out and they don’t lose any functionality of the phone. This is a great option
for busy executives, doctors, directors or anyone that receives a large quantity of calls. If you would
like to set this up please contact the CSR’s at ITS-CSR@ucdenver.edu. Some fees may apply.
Assistant:
Lift handset, press the boss’ ringing line. Ask caller to hold
Press boss’ line again.
Voice call is automatically established
Announce the call to the boss
If Boss Accepts Call:
Secretary replaces handset
Boss lifts handset, presses flashing light
If Boss Refuses Call:
Secretary presses boss’ line to return to the calling party
Takes a message or transfers to voicemail |
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