This position will report to the Director of Telecom and Network Infrastructure (TNI).
This position provides direct supervision of the Edge Team within the IT Services Department.
Examples of Work Performed:
40% Unit Manager
Employs the quintessential elements of management: planning, organizing, directing, and controlling to lead a technical staff and multiple contract vendors. Functions as a senior work leader by assigning tasks, monitoring progress and workflow, checking quality assurance, scheduling work, and establishing work standards. Responsible for designing service delivery processes and implementing them. Monitors productivity, professionalism, technical competence, and employee morale. Develops, defines, and implements decisions on processes, policies, procedures, goals, objectives, strategies, and deadlines. Provides support and guidance to resolve day-to-day administrative, operational, and personnel issues. Meets regularly with technical staff to convey short term and long term departmental goals and objectives. Responsible and accountable for multiple budgets. Provides timely updates to TNI Director. Keeps team motivated; provides periodic counseling and feedback to team members.
30% Project Manager for IT Services Projects
Serves as overall project manager (PM) for IT Services telecommunications projects related to new construction, remodel, and expansion of existing buildings. Serves as campus expert on telecommunications infrastructure and outside plant build out and administration. Regularly meets with senior UCD administrators outside of the IT Services Department. Responsible for systems analyses of complex project data. Breaks complex projects into components, performs analysis on the subsequent parts, reaches conclusions, and then creates innovative processes and solutions. Responsible for site surveys, evaluations of proposals, electronic and telecommunications designs, and cost analyses. Provides scope of work, design specifications, and equipment, infrastructure, and media submittals to architects, planners, and IT consultants. Writes, evaluates, and edits TNI specifications, standards, documents, and submittals. Provides, coordinates, and submits bid documents to Purchasing to ensure quality and competitive pricing for equipment, materials, and labor. Defines procedures, priorities, and guidelines for all managed projects. Monitors and evaluates the cost of assigned projects to ensure projects are brought in at budgeted cost in a timely manner. Meets regularly with all participants to discuss issues and implementation decisions. Maintains technical records needed to document projects. Provides timely updates to senior IT Services leaders. Decides what to escalate to departmental decision makers, defines scope of IT projects, sets service level priorities. Manages IT project budgets to ensure there are no shortfalls.
20% Vendor Management and Customer Care
Serves as liaison to vendor account teams responsible for supporting the university. Meets regularly with vendor project managers, sale engineers, and customer service representatives in determining the university’s short and long-term needs. Defines procedures, priorities, and guidelines for all vendor installations. Serves as liaison to software vendors responsible for supporting the university. Meets regularly with UCD managers and support staff to determine the department’s service short term and long-term needs. Makes well thought out recommendations to senior UCD administrators concerning vendor selection and product offerings. Writes bids, reports operational issues to peers and management. Determines vendor recommendations. Writes bids and reports operational issues to peers and management. Determines vendor recommendations.
10% Multi-campus expert on voice and data systems
Serves as multiple-campus expert on voice and data systems. Provides voice, data, and outside plant (OSP) construction expertise to two UCD campuses and multiple offsite locales. Responsible for the reliability, availability, and maintainability of all UCD TNI systems. Evaluates the operations and performance of the campuses voice and data systems, remote telephony nodes, paging systems, and voice mail system. Directs the provisioning, maintenance, and repair of vendor provided communications circuits. Supervises the telephone toll billing computer systems, work order processing system. Studies and evaluates system reports to determine capacity and functionality of systems. Responsible for using extensive electronic and theoretical knowledge to select a replacement system for a multi-million dollar telephony system. Provides timely reports and updates to senior IT Services leaders. Decides OSP routes, conducts electronic troubleshooting and assigns resources, recommends trunking and system capacity improvements, decides when to escalate issues to senior management. Selects products for deployment. Develops and deploys differentiated telephone offerings such as analog, basic digital, soft phones, enhanced digital VoIP, and video VoIP phones.
Graduation from an accredited college or university with a bachelor’s degree in computer science, management information systems, engineering, or a closely related field.
Must have managed a team of at least 5 technical staffers for two years or more.
Must have managed a budget of approximately $1,000,000 for at least two years.
Full time, professional-level work experience in enterprise-class voice and data networking may be substituted on a year-for-year basis for the bachelor’s degree, up to 4 years.
Possesses a strong working knowledge in four of the following areas: 1) networking protocols for routing and switching; 2) wireless protocols, 3) TDM and VoIP telephony; 4) distributed antenna system deployment and RF technology; 5) Unified Messaging voice mail; 6) powering and cooling of IT assets; 7) copper- and fiber-based cabling infrastructure; 8) and industry IT construction codes and standards.
Technical Knowledge Substitution
A minimum of 8 years of progressively responsible experience in IT managing voice, data, structured cabling systems, and managing a variety of IT projects is required.
KNOWLEDGE, SKILLS AND ABILITIES:
• Well versed in management methods, models, and practices.
• Experience and proven success in the management of large-scale, complex IT systems.
• Manages an annual operational budget.
• Ability to manage effectively a diverse technical team.
• Develops and implements policies and administrative procedures and evaluates their efficiency and effectiveness.
• Ability to establish and maintain effective professional working relations with subordinates, peers, colleagues, associates, administrative staff members, faculty, and with personnel of external agencies and organizations.
• Position requires a self-starter and a quick study with solid managerial, technical, financial, interpersonal, and organizational skills.
• Position holder must be skilled in the art of writing.
• Ability to manage multiple projects simultaneously from inception through completion.
Cisco Certified Network Associate (CCNA), Registered Communications Distribution Designer (RCDD) certification
10 years of progressively responsible experience in the IT industry is preferred.
Operational IT experience within a governmental or higher education institution is desired.
An M.B.A. or M.S. with emphasis in telecommunications, computer science, information systems, IT security, or systems engineering desired.
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