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IT Services, Information Technology Services

University of Colorado Denver
 

Compromised Account Lock Out Process


 

The University of Colorado Denver | Anschutz Medical Campus has been a target of ongoing  Phishing” attacks. Phishing is a way of attempting to acquire sensitive information such as usernames, passwords or credit card numbers by masquerading as a trustworthy entity in an email. Phishers frequently use the accounts that they have compromised to send out large volumes of spam.  That outbound spam may lead to the University's email servers being “Blacklisted” by other organizations (e.g. Comcast), which in turn results in University email not flowing properly to those external organizations.   

In an ongoing effort to combat these phishing attempts, IT Services has implemented new technology to help identify accounts that have been compromised and automatically “turn off” the account until users can be notified that their account as well as their information is at risk. This technology identifies email accounts that are sending more than 350 email messages at once, tags them as suspicious and then temporarily turns the sender's email (active directory) account off. Users are then notified by IT Services that their account may be compromised.
 
Users sending out a large number of legitimate emails at one time may be affected by this new technology (ie: having your email account temporarily locked out). Users can avoid this potential problem by using the IT Services List Server when they need to send emails to a large number of recipients. To find out more information about using the List Server, please click here.
University of Colorado Denver

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