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IT Services, Information Technology Services

University of Colorado Denver
 

Minimum Computer Standards


Whenever you purchase software or hardware for your computer, you should first make sure your computer supports the system requirements of those products. These requirements are the necessary specifications your computer must have in order to use the software or hardware.

The standards listed below are the minimum requirements needed by IT Services to receive "Full Support" from our Workstation Support team. All other systems with specs below what is listed will be offered "Best Effort Support" only. The two levels of support offered by IT Services are defined as:

Full Support: Full support includes installation, configuration and troubleshooting of software and/or hardware products. This is usually offered for hardware and software that is stll updated and supported by the vendor/manufacturer, compatible with University systems and commonly used by University employees.

Limited Support: Limited support will be determined on a case by case basis, but is usually offered for hardware or software products that are no longer updated or supported by the hardware or software vendor/manufacturer. This level of support is offered on a "Best Effort" basis and we can not guarantee the full fuctionality of the software. This type of support may require an hourly fee.

If you are looking to purchase a new system and please review the IT Services Computer Recommendations section.

 
Computer Hardware Minimum Standards for IT Services Support

Windows/PC Hardware

  • Intel or AMD Based Processor - 2.0GHz-processor or faster
  • At least 1GB of RAM (2GB Recommended)
  • At least 80GB of available space on the hard disk
  • CD-ROM or DVD-ROM drive
  • A Wired or Wireless Network Interface Card

Apple/Macintosh Hardware

  • Intel Based Processor (Power PC processors are not supported)
  • At least 1GB of RAM (2GB Recommended)
  • At least 80GB of available space on the hard disk
  • CD-ROM or DVD-ROM drive
  • A Wired or Wireless Network Interface Card
IT Services does not provide support for hardware that is not capable or had difficulty running supported software. Newer operating systems and software require a certain level of hardware resources, such as Memory/RAM or computer processor speed, that makes running and supporting newer software on older systems difficult. Additionally, once hardware is no longer supported by the vendor or manufacturer with driver or software updates, the hardware is no longer supported by IT Services or only provided limited support. This is because some hardware issues cannot be resolved unless there is a dirver or software patch or update available from the vendor.


Computer Software Minimum Standards for IT Services Support

Windows/PC Software and Operating Systems

  • IT Services provides Limited or No Support for Windows XP Service Pack 2 or earlier Microsoft Operating Systems
  • Windows XP Service Pack 3 or later Operating Systems are provided Full Support, if Microsoft Updates are consistently performed
  • IT Services provides Limited Support for Microsoft Office XP or earlier Office Suites and Applications
  • Office 2003 SP3 or later Office Suites for Windows are provided Full Support, if Microsoft Updates are consistently performed

Apple/Macintosh Software and Operating Systems

  • IT Services provides Limited or No Support for Mac OS 10.5 or earlier Mac Operating Systems
  • Mac OS 10.6 or later Operating Systems are provided Full Support, if Apple Software Updates are consistently performed
  • IT Services provides Limited Support or No Support for Microsoft Office 2004 or earlier Office Suites and Applications
  • Office 2008 or later Office Suites for Mac are provided Full Support, if Microsoft Updates are consistenty performed
In general, IT Services does not provide support for software that is no longer supported or updated by the software vendor, due to the lack of security and stability updates available for out-of-date software. Additionally, once vendor support and updating of software is stopped, important features of the software may no longer function or be available. Full Support of software includes on-site assistance with the un-installing, re-installing and updating a support software suite or operating system and phone/remote troubleshooting and updating assistance of a support software suite or operating system.
 
IT Services continually tests new software and operating systems when they are made available for testing, and begins support of new software after testing is completed or demonstrates the new software's stability and compatibility with University systems and resources. This includes the ability to join an operating system to the University Domain and when concerns about a new software or operating system's compatibilty with University resources is insignificant. Until IT Services security and compatability concerns with new software is addressed, new software is not recommended to University employees for University business or fully supported by IT Services.
 
If you have any questions about software or hardware support, please feel free to contact the IT Services Help Desk at 30-7247-4357 (4-HELP)
or via email at UCD-ITS-HelpDesk@ucdenver.edu. We are available Monday through Friday, from 7:30am-5:00pm.
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