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IT Services, Information Technology Services

University of Colorado Denver

Supported Software

The specifications below detail the minimum software version that is required to receive support from IT Services. Support includes installation, configuration, and troubleshooting of the software product. There are 2 levels of support offered by IT Services:

  1. Full Support: The software applications listed below are fully supported by the IT Services Help Desk and Workstation Support teams. Support includes installation, configuration and troubleshooting of the software product.
  2. Limited Support: Limited support will be determined on a case by case basis for any software program not listed below. This level of support is offered on a "Best Effort" basis and we can not guarantee the full fuctionality of the software. This type of support may require an hourly fee.

General Software:

Type of Software Name of Software Version of Software
Office Products

MS Office Professional and Enterprise for Windows

MS Office for Macintosh


2003, 2007, 2010

2004, 2008, 2011 (2011 is in a testing phase)

Email Clients

MS Outlook for Windows

Entourage for Macintosh

MS Outlook for Macintosh

Outlook Web Access (OWA)

2003, 2007, 2010

2004, 2008

2011 (2011 is in a testing phase)


Web Browsers

Internet Explorer


Firefox (Best Effort Support)

6.x, 7.x, 8.x

4.x or higher

3.x or higher

Remote Access

UC Denver Cisco Client

LAN Desk Management Console and Client



Encryption Software

SafeGuard Enterprise (Windows)

PGP (Windows and Mac)





Virus Scan and Anti-Malware for Mac




Adobe Reader

Office 2007 "Save As PDF" tool


Java (upon request)

Citrix Client

9.x or higher


5.x, 6.x

6.21 or higher

Zen Desktop Application

Operating System Software: For Windows based operating systems, both 32-Bit and 64-Bit versions are now supported.

Hardware Platform Name of Software Version of Software
Windows (PC)

XP Professional

Vista Business, Enterprise, Ultimate

Windows 7 Professional, Enterprise, Ultimate

Service Pack 3

Service Pack 2 or higher


Apple Macintosh


Snow Leopard



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