The specifications below detail the minimum software version that is required to receive support from IT Services. Support includes installation, configuration, and troubleshooting of the software product. There are 2 levels of support offered by IT Services:
- Full Support: The software applications listed below are fully supported by the IT Services Help Desk and Workstation Support teams. Support includes installation, configuration and troubleshooting of the software product.
- Limited Support: Limited support will be determined on a case by case basis for any software program not listed below. This level of support is offered on a "Best Effort" basis and we can not guarantee the full fuctionality of the software. This type of support may require an hourly fee.
General Software:
| Office Products |
MS Office Professional and Enterprise for Windows
MS Office for Macintosh
|
2003, 2007, 2010
2004, 2008, 2011 (2011 is in a testing phase) |
| Email Clients |
MS Outlook for Windows
Entourage for Macintosh
MS Outlook for Macintosh
Outlook Web Access (OWA) |
2003, 2007, 2010
2004, 2008
2011 (2011 is in a testing phase)
2007 |
| Web Browsers |
Internet Explorer
Safari
Firefox (Best Effort Support) |
6.x, 7.x, 8.x
4.x or higher
3.x or higher |
| Remote Access |
UC Denver Cisco Client
LAN Desk Management Console and Client |
5.0.07
8.8 |
| Encryption Software |
SafeGuard Enterprise (Windows)
PGP (Windows and Mac) |
5.x
10.x |
| Anti-Virus |
McAfee
Virus Scan and Anti-Malware for Mac |
8.7
9 |
Utilities
|
Adobe Reader
Office 2007 "Save As PDF" tool
Parallels
Java (upon request)
Citrix Client |
9.x or higher
5.x, 6.x
6.21 or higher
Zen Desktop Application |
Operating System Software: For Windows based operating systems, both 32-Bit and 64-Bit versions are now supported.
| Windows (PC) |
XP Professional
Vista Business, Enterprise, Ultimate
Windows 7 Professional, Enterprise, Ultimate |
Service Pack 3
Service Pack 2 or higher
N/A |
| Apple Macintosh |
Leopard
Snow Leopard |
10.5x
10.6x |