The Building Maintenance & Operations Division (BMO) of the Facilities Operations Department is focused in support of the university stated mission, goals and objectives. BMO is structured to maintain the building assets of the university and to keep the buildings to a level of standard condition identified as, comprehensive maintenance. This level is the base maintenance level at which buildings should be kept, as exampled by; Building occupants are satisfied with the maintenance service and are generally proud of the appearance and condition of the facility. There are very few complaints about the overall building maintenance condition. The physical environment is “motivational.”
Goal 1 Increase operational effectiveness & efficiency of campus buildings and infrastructure
Objective 1.1 Reduce unscheduled outages by increasing Preventive Maintenance
Measurement 1.1.1 Utilizing APPA Facilities Performance Indicators (FPI) as the industry benchmark, 70% of Total Maintenance Time are classified as “Preventive Maintenance”
The identified standard of condition measurement is managed through a comprehensive preventive maintenance program. This program is a scheduled inspection and routine maintenance program designed to identify problems in advance of failure and to insure the building components and systems are in “as new” condition. The preventive maintenance program is essential to minimizing interruptions to customer work and program activity.
Objective 1.2 Achieve Comprehensive Maintenance level
Measurement 1.2.1 Utilizing APPA Technical Trades Guidelines of Comprehensive Maintenance Level as a benchmark, 85% Customer Satisfaction surveys received with positive or neutral feedback.
Building Maintenance & Operations Division services function will use APPA standards of maintenance and quality to measure the maintenance performance and asset condition. This method of standardized measurement will insure Facilities has a comparative means with peer organizations in support of the university goals and objectives.
The BMO teams are customer focused and work to insure the buildings and building systems provide a clean and positive environment in support of the occupants and programs. BMO is structured into zones to provide consistent qualified proctors in the buildings on a steady and readily available basis. Customer calls are handled by the BMO Customer Service Center representatives who are readily available to receive calls and communicate by radio to zone and trade personnel for rapid response to urgent needs. This structure provides service to the occupants from staff that are known by the occupants and who are familiar with the building and systems for more effective and quicker service. BMO has skilled technical trade professionals to support the zone proctors in the trade emphasis and specialty areas for steam, air conditioning, electrical, utility distribution and equipment specialty.
University Strategic Plan Objective(s): 2.1.1, 3.6.1, 7.2.2
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