CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
SEPTEMBER 2011
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
1	4	0	0
Campus Circulator or Shuttle Service*
Campus Circulator		Shuttle Service		Total Responses
2		3		5
40%		60%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	0	0	0	0
100%	0%	0%	0%	0%	0%	60
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	0	0	0	0
67%	33%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	0	0	0	0
67%	33%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	1	0	0	0
0%	67%	33%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	1	0	0	0
33%	33%	33%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	0	0	0	0
0%	100%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	0	0	0	0
0%	100%	0%	0%	0%	0%	90
5	4	3	2	1	0	27
11	14	2	0	0	0	150
55	56	6	0	0	0	117
PERCENTAGE TOTAL PER RATING						0
41%	52%	7%	0%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
78%			22%
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between
the AMC and Lawrence Street Center.
* As of July 11, 2011 the Shuttle Service route was revised to include a stop at National
Jewish Health.