CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
September 2010
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
3	2	0	1
Campus Circulator or Shuttle Service*
Campus Circulator		Shuttle Service		Total Responses
2		4		6
33%		67%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	1	0
50%	0%	0%	0%	50%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%	60
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	0	0	0	0
50%	50%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	2	0	0	0
25%	25%	50%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
4	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	3	0	0	0
0%	25%	75%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	2	0	0	0
25%	25%	50%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	1	0	0	0
50%	25%	25%	0%	0%	0%	120
5	4	3	2	1	0	32
11	6	14	0	1	0	180
55	24	42	0	1	0	121
PERCENTAGE TOTAL PER RATING						1
34%	19%	44%	0%	3%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
68%			32%
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between
the AMC and Lawrence Street Center.