CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
October 2009
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
0	3	1	0
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
2		2		4
50%		50%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	1	0	0
0%	0%	50%	50%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%	60
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	1	0
50%	0%	0%	0%	50%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	0	0	0	0
0%	150%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	1	0	0	0
50%	0%	50%	0%	0%	0%	60
5	4	3	2	1	0	23
6	8	7	1	1	0	120
30	32	21	2	1	0	83
PERCENTAGE TOTAL PER RATING						3
26%	35%	30%	4%	4%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
72%			28%