CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
October 2009         
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
0 3 1 0            
                   
Campus Circulator or Van-on-Demand        
                   
Campus Circulator Van on Demand Total Responses        
2 2 4        
50% 50%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 1 0 0        
0% 0% 50% 50% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 2 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 2 0 0 0        
0% 0% 100% 0% 0% 0% 60      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 0 1 0        
50% 0% 0% 0% 50% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 0 0 0 0        
0% 150% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 1 0 0 0        
50% 0% 50% 0% 0% 0% 60      
                   
5 4 3 2 1 0 23      
6 8 7 1 1 0 120      
30 32 21 2 1 0 83      
PERCENTAGE TOTAL PER RATING  3      
26% 35% 30% 4% 4% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
72% 28%