CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
November 2009
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
2	3	0	0
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
3		2		5
60%		40%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
3	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	1	0	0	0
0%	67%	33%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	2	0	0
0%	0%	33%	67%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	2	0	0	0
0%	33%	67%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	1	0	0	0
33%	33%	33%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	0	0	0	0
33%	67%	0%	0%	0%	0%	90
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	0	0	0	0
100%	0%	0%	0%	0%	0%	60
5	4	3	2	1	0	28
7	14	5	2	0	0	150
35	56	15	4	0	0	106
PERCENTAGE TOTAL PER RATING						4
25%	50%	18%	7%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
73%			27%