CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
November 2009         
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
2 3 0 0            
                   
Campus Circulator or Van-on-Demand        
                   
Campus Circulator Van on Demand Total Responses        
3 2 5        
60% 40%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
3 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 1 0 0 0        
0% 67% 33% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 2 0 0        
0% 0% 33% 67% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 2 0 0 0        
0% 33% 67% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 1 0 0 0        
33% 33% 33% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 0 0 0 0        
33% 67% 0% 0% 0% 0% 90      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 0 0 0 0        
100% 0% 0% 0% 0% 0% 60      
                   
5 4 3 2 1 0 28      
7 14 5 2 0 0 150      
35 56 15 4 0 0 106      
PERCENTAGE TOTAL PER RATING  4      
25% 50% 18% 7% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
73% 27%