CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
November 2008 *
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
3	3	7	0
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
6		7		13
46%		54%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
6	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
5	1	0	0	0	0
83%	17%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
6	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
5	0	1	0	0	0
83%	0%	17%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
6	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
6	0	0	0	0	0
100%	0%	0%	0%	0%	0%	180
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
7	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
7	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
7	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
6	1	0	0	0	0
86%	14%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
7	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
5	2	0	0	0	0
71%	29%	0%	0%	0%	0%	210
5	4	3	2	1	0	71
68	2	1	0	0	0	390
340	8	3	0	0	0	351
PERCENTAGE TOTAL PER RATING						0
96%	3%	1%	0%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
90%			10%
*Survey disbursements did not begin until the latter part of November