CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
November 2008 *        
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
3 3 7 0            
                   
Campus Circulator or Van-on-Demand        
                   
Campus Circulator Van on Demand Total Responses        
6 7 13        
46% 54%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
6 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
5 1 0 0 0 0        
83% 17% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
6 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
5 0 1 0 0 0        
83% 0% 17% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
6 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
6 0 0 0 0 0        
100% 0% 0% 0% 0% 0% 180      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
7 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
7 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
7 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
6 1 0 0 0 0        
86% 14% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
7 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
5 2 0 0 0 0        
71% 29% 0% 0% 0% 0% 210      
                   
5 4 3 2 1 0 71      
68 2 1 0 0 0 390      
340 8 3 0 0 0 351      
PERCENTAGE TOTAL PER RATING  0      
96% 3% 1% 0% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
90% 10%        
*Survey disbursements did not begin until the latter part of November