CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
MAY 2011        
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
2 0 1 0            
                   
Campus Circulator or Shuttle Service*        
                   
Campus Circulator Shuttle Service Total Responses        
2 1 3        
67% 33%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 2 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0% 60      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0% 30      
                   
5 4 3 2 1 0 17      
5 8 4 0 0 0 90      
25 32 12 0 0 0 69      
PERCENTAGE TOTAL PER RATING  0      
29% 47% 24% 0% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
77% 23%        
         
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between        
the AMC and Lawrence Street Center.