CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
May 2009         
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
1 5 1 1            
                   
Campus Circulator or Van-on-Demand        
                   
Campus Circulator Van on Demand Total Responses        
4 4 8        
50% 50%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
1 3 0 0 0 0        
25% 75% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 1 1 0        
0% 25% 25% 25% 25% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 1 0 0 0        
0% 75% 25% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
3 1 0 0 0 0        
75% 25% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 2 0 0 0        
0% 50% 50% 0% 0% 0% 120      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
4 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 1 1 0 0 0        
50% 25% 25% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
4 0 1 0 0 0        
100% 0% 25% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
4 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 0 0 0 0        
50% 50% 0% 0% 0% 0% 120      
                   
5 4 3 2 1 0 45      
22 15 6 1 1 0 240      
110 60 18 2 1 0 188      
PERCENTAGE TOTAL PER RATING  3      
49% 33% 13% 2% 2% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
80% 20%