CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
May 2009
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
1	5	1	1
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
4		4		8
50%		50%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	0	0	0	0
50%	50%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	3	0	0	0	0
25%	75%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	1	1	0
0%	25%	25%	25%	25%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	1	0	0	0
0%	75%	25%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
3	1	0	0	0	0
75%	25%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	2	0	0	0
0%	50%	50%	0%	0%	0%	120
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
4	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	1	0	0	0
50%	25%	25%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	0	0	0	0
50%	50%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
4	0	1	0	0	0
100%	0%	25%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
4	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	0	0	0	0
50%	50%	0%	0%	0%	0%	120
5	4	3	2	1	0	45
22	15	6	1	1	0	240
110	60	18	2	1	0	188
PERCENTAGE TOTAL PER RATING						3
49%	33%	13%	2%	2%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
80%			20%