CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
March 2009
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
3	4	3	0
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
4		6		10
40%		60%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	1	0	0	0
25%	50%	25%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
3	1	0	0	0	0
75%	25%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	1	0	1	0
25%	25%	25%	0%	25%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	2	0	0	0
0%	50%	50%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	0	0	0	0
50%	50%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	1	0	0	0
25%	50%	25%	0%	0%	0%	120
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	3	1	0	0	0
33%	50%	17%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
3	3	0	0	0	0
50%	50%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
2	4	0	0	0	0
33%	67%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
3	2	1	0	0	0
50%	33%	17%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
4	2	0	0	0	0
67%	33%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
3	3	0	0	0	0
50%	50%	0%	0%	0%	0%	180
5	4	3	2	1	0	54
22	24	7	0	1	0	300
110	96	21	0	1	0	227
PERCENTAGE TOTAL PER RATING						1
41%	44%	13%	0%	2%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
76%			24%