CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
March 2009         
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
3 4 3 0            
                   
Campus Circulator or Van-on-Demand        
                   
Campus Circulator Van on Demand Total Responses        
4 6 10        
40% 60%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 1 0 0 0        
25% 50% 25% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
3 1 0 0 0 0        
75% 25% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 1 0 1 0        
25% 25% 25% 0% 25% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 2 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 1 0 0 0        
25% 50% 25% 0% 0% 0% 120      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 1 0 0 0        
33% 50% 17% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
3 3 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
2 4 0 0 0 0        
33% 67% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
3 2 1 0 0 0        
50% 33% 17% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
4 2 0 0 0 0        
67% 33% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
3 3 0 0 0 0        
50% 50% 0% 0% 0% 0% 180      
                   
5 4 3 2 1 0 54      
22 24 7 0 1 0 300      
110 96 21 0 1 0 227      
PERCENTAGE TOTAL PER RATING  1      
41% 44% 13% 0% 2% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
76% 24%