CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
June 2010
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
0	0	2	0
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
1		1		2
50%		50%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	0	1	0	0
0%	0%	0%	100%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%	30
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	0	1	0	0
0%	0%	0%	100%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	0	1	0	0
0%	0%	0%	100%	0%	0%	30
5	4	3	2	1	0	11
1	7	1	2	0	0	60
5	28	3	4	0	0	36
PERCENTAGE TOTAL PER RATING						4
9%	64%	9%	18%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
67%			33%