CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
JULY 2011
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
3	7	2	1
Campus Circulator or Shuttle Service*
Campus Circulator		Shuttle Service		Total Responses
5		8		13
38%		62%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
5	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
5	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
3	2	0	0	0	0
60%	40%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
4	1	0	0	0	0
80%	20%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
4	1	0	0	0	0
80%	20%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
5	0	0	0	0	0
100%	0%	0%	0%	0%	0%	150
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
7	1	0	0	0	0
88%	13%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
8	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
6	0	2	0	0	0
75%	0%	25%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
7	0	1	0	0	0
88%	0%	13%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
6	2	0	0	0	0
75%	25%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
6	2	0	0	0	0
75%	25%	0%	0%	0%	0%	240
5	4	3	2	1	0	70
60	7	3	0	0	0	390
300	28	9	0	0	0	337
PERCENTAGE TOTAL PER RATING						0
86%	10%	4%	0%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
86%			14%
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between
the AMC and Lawrence Street Center.
* As of July 11, 2011 the Shuttle Service route was revised to include a stop at National
Jewish Health.