CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
JULY 2011        
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
3 7 2 1            
                   
Campus Circulator or Shuttle Service*        
                   
Campus Circulator Shuttle Service Total Responses        
5 8 13        
38% 62%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
5 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
5 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
3 2 0 0 0 0        
60% 40% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
4 1 0 0 0 0        
80% 20% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
4 1 0 0 0 0        
80% 20% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
5 0 0 0 0 0        
100% 0% 0% 0% 0% 0% 150      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
7 1 0 0 0 0        
88% 13% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
8 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
6 0 2 0 0 0        
75% 0% 25% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
7 0 1 0 0 0        
88% 0% 13% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
6 2 0 0 0 0        
75% 25% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
6 2 0 0 0 0        
75% 25% 0% 0% 0% 0% 240      
                   
5 4 3 2 1 0 70      
60 7 3 0 0 0 390      
300 28 9 0 0 0 337      
PERCENTAGE TOTAL PER RATING  0      
86% 10% 4% 0% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
86% 14%        
         
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between        
the AMC and Lawrence Street Center.        
* As of July 11, 2011 the Shuttle Service route was revised to include a stop at National        
Jewish Health.