CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
July 2010
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
2	5	3	0
Campus Circulator or Van-on-Demand*
Campus Circulator		Van on Demand		Total Responses
2		8		10
20%		80%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	1	0	0
0%	50%	0%	50%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%	60
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	5	0	1	0	0
25%	63%	0%	13%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	4	4	0	0	0
0%	50%	50%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
6	2	0	0	0	0
75%	25%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	5	3	0	0	0
0%	63%	38%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	5	2	0	1	0
0%	63%	25%	0%	13%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
4	4	0	0	0	0
50%	50%	0%	0%	0%	0%	240
5	4	3	2	1	0	52
9	27	13	2	1	0	300
45	108	39	4	1	0	192
PERCENTAGE TOTAL PER RATING						5
17%	52%	25%	4%	2%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
66%			34%
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between
the AMC and Lawrence Street Center.