CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
July 2010         
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
2 5 3 0            
                   
Campus Circulator or Van-on-Demand*        
                   
Campus Circulator Van on Demand Total Responses        
2 8 10        
20% 80%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 2 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 1 0 0        
0% 50% 0% 50% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0% 60      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 5 0 1 0 0        
25% 63% 0% 13% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 4 4 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
6 2 0 0 0 0        
75% 25% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 5 3 0 0 0        
0% 63% 38% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
0 5 2 0 1 0        
0% 63% 25% 0% 13% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
4 4 0 0 0 0        
50% 50% 0% 0% 0% 0% 240      
                   
5 4 3 2 1 0 52      
9 27 13 2 1 0 300      
45 108 39 4 1 0 192      
PERCENTAGE TOTAL PER RATING  5      
17% 52% 25% 4% 2% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
66% 34%        
         
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between        
the AMC and Lawrence Street Center.