CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
July 2009
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
1	3	2	0
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
4		2		6
67%		33%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
4	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	1	0	0	0
25%	50%	25%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	1	1	0
0%	25%	25%	25%	25%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	1	0	0	0
25%	50%	25%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
3	0	1	0	0	0
75%	0%	25%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	1	0	0	0
0%	75%	25%	0%	0%	0%	120
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%	60
5	4	3	2	1	0	34
14	13	5	1	1	0	180
70	52	15	2	1	0	137
PERCENTAGE TOTAL PER RATING						3
41%	38%	15%	3%	3%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
78%			22%