CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
January 2009
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
2	1	3	2
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
3		5		8
38%		63%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	0	0	0	0
67%	33%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	0	0	0	0
67%	33%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	1	1	0
33%	0%	0%	33%	33%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	0	0	0	0
67%	33%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	1	0	0	0
67%	0%	33%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	1	0
33%	33%	0%	0%	33%	0%	90
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
4	1	0	0	0	0
80%	20%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
3	2	0	0	0	0
60%	40%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
3	1	1	0	0	0
60%	20%	20%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
3	2	0	0	0	0
60%	40%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
5	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
3	2	0	0	0	0
60%	40%	0%	0%	0%	0%	150
5	4	3	2	1	0	43
28	10	2	1	2	0	240
140	40	6	2	2	0	186
PERCENTAGE TOTAL PER RATING						4
65%	23%	5%	2%	5%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
79%			21%