CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
January 2009         
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
2 1 3 2            
                   
Campus Circulator or Van-on-Demand        
                   
Campus Circulator Van on Demand Total Responses        
3 5 8        
38% 63%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 1 0 0 0 0        
67% 33% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 1 0 0 0 0        
67% 33% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 1 1 0        
33% 0% 0% 33% 33% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
2 1 0 0 0 0        
67% 33% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 1 0 0 0        
67% 0% 33% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 1 0        
33% 33% 0% 0% 33% 0% 90      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
4 1 0 0 0 0        
80% 20% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
3 2 0 0 0 0        
60% 40% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
3 1 1 0 0 0        
60% 20% 20% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
3 2 0 0 0 0        
60% 40% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
5 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
3 2 0 0 0 0        
60% 40% 0% 0% 0% 0% 150      
                   
5 4 3 2 1 0 43      
28 10 2 1 2 0 240      
140 40 6 2 2 0 186      
PERCENTAGE TOTAL PER RATING  4      
65% 23% 5% 2% 5% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
79% 21%