CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
February 2010
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
3	1	0	0
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
3		1		4
75%		25%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	1	0	0	0
67%	0%	33%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	2	0	0	0
33%	0%	67%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	1	1	0	0
33%	0%	33%	33%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	0	0	0	0
33%	67%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	0	0	0	0
33%	67%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	1	0	0	0
33%	33%	33%	0%	0%	0%	90
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%	30
5	4	3	2	1	0	23
10	6	6	1	0	0	120
50	24	18	2	0	0	92
PERCENTAGE TOTAL PER RATING						2
43%	26%	26%	4%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
78%			22%