CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
December 2010
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
0	2	0	0
Campus Circulator or Shuttle Service*
Campus Circulator		Shuttle Service		Total Responses
1		1		2
50%		50%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	0
100%	0%	0%	0%	0%	0%	30
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%	30
5	4	3	2	1	0	11
3	4	4	0	0	0	60
15	16	12	0	0	0	43
PERCENTAGE TOTAL PER RATING						0
27%	36%	36%	0%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
72%			28%
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between
the AMC and Lawrence Street Center.