CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
December 2008         
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
3 3 8 2            
                   
Campus Circulator or Van-on-Demand        
                   
Campus Circulator Van on Demand Total Responses        
10 6 16        
63% 38%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
8 2 0 0 0 0        
80% 20% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
7 3 0 0 0 0        
70% 30% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
6 1 0 0 3 0        
60% 10% 0% 0% 30% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
4 4 2 0 0 0        
40% 40% 20% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
8 1 1 0 0 0        
80% 10% 10% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
6 1 0 1 2 0        
60% 10% 0% 10% 20% 0% 300      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
6 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
5 1 0 0 0 0        
83% 17% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
4 2 0 0 0 0        
67% 33% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
6 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
6 Very Good Good Fair Poor N/R        
6 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
5 1 0 0 0 0        
83% 17% 0% 0% 0% 0% 180      
                   
5 4 3 2 1 0 90      
66 15 3 1 5 0 480      
330 60 9 2 5 0 399      
PERCENTAGE TOTAL PER RATING  7      
73% 17% 3% 1% 6% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
85% 15%