CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
December 2008
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
3	3	8	2
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
10		6		16
63%		38%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
8	2	0	0	0	0
80%	20%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
7	3	0	0	0	0
70%	30%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
6	1	0	0	3	0
60%	10%	0%	0%	30%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
4	4	2	0	0	0
40%	40%	20%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
8	1	1	0	0	0
80%	10%	10%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
6	1	0	1	2	0
60%	10%	0%	10%	20%	0%	300
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
6	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
5	1	0	0	0	0
83%	17%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
4	2	0	0	0	0
67%	33%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
6	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Shuttle Operator's driving
6	Very Good	Good	Fair	Poor	N/R
6	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
5	1	0	0	0	0
83%	17%	0%	0%	0%	0%	180
5	4	3	2	1	0	90
66	15	3	1	5	0	480
330	60	9	2	5	0	399
PERCENTAGE TOTAL PER RATING						7
73%	17%	3%	1%	6%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
85%			15%