CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
AUGUST 2011        
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
4 3 0 0            
                   
Campus Circulator or Shuttle Service*        
                   
Campus Circulator Shuttle Service Total Responses        
3 4 7        
43% 57%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
3 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 0 0 0 0        
33% 67% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 2 0 0 0        
0% 33% 67% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
3 0 0 0 0 0        
100% 0% 0% 0% 0% 0% 90      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
4 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
1 3 0 0 0 0        
25% 75% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 2 2 0 0        
0% 0% 50% 50% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 3 0 0 0        
0% 25% 75% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 0 1 0 0        
0% 75% 0% 25% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 3 0 0 0 0        
25% 75% 0% 0% 0% 0% 120      
                   
5 4 3 2 1 0 38      
12 16 7 3 0 0 210      
60 64 21 6 0 0 145      
PERCENTAGE TOTAL PER RATING  6      
32% 42% 18% 8% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
72% 28%        
         
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between        
the AMC and Lawrence Street Center.        
* As of July 11, 2011 the Shuttle Service route was revised to include a stop at National        
Jewish Health.