CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
AUGUST 2011
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
4	3	0	0
Campus Circulator or Shuttle Service*
Campus Circulator		Shuttle Service		Total Responses
3		4		7
43%		57%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
3	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	0	0	0	0
33%	67%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	0	0	0	0
0%	100%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	2	0	0	0
0%	33%	67%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	0	0	0	0
0%	100%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
3	0	0	0	0	0
100%	0%	0%	0%	0%	0%	90
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
4	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	3	0	0	0	0
25%	75%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	2	0	0
0%	0%	50%	50%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	3	0	0	0
0%	25%	75%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	0	1	0	0
0%	75%	0%	25%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	3	0	0	0	0
25%	75%	0%	0%	0%	0%	120
5	4	3	2	1	0	38
12	16	7	3	0	0	210
60	64	21	6	0	0	145
PERCENTAGE TOTAL PER RATING						6
32%	42%	18%	8%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
72%			28%
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between
the AMC and Lawrence Street Center.
* As of July 11, 2011 the Shuttle Service route was revised to include a stop at National
Jewish Health.