CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
APRIL 2011        
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
0 3 0 1            
                   
Campus Circulator or Shuttle Service*        
                   
Campus Circulator Shuttle Service Total Responses        
1 3 4        
25% 75%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0% 30      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 1 0 0 0        
33% 33% 33% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 2 0 0 0        
0% 33% 67% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 0 1 0 0        
33% 67% 0% 33% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
2 1 0 0 0 0        
67% 33% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 0 0 0 0        
33% 67% 0% 0% 0% 0% 90      
                   
5 4 3 2 1 0 22      
6 11 4 1 0 0 120      
30 44 12 2 0 0 86      
PERCENTAGE TOTAL PER RATING  2      
27% 50% 18% 5% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
73% 27%        
         
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between        
the AMC and Lawrence Street Center.