CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
September 2009        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
10 1 2 0            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
10 3 13        
77% 23%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 0 1 2 0        
0% 0% 0% 33% 67% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 2 0 0        
0% 33% 33% 67% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 3 0        
0% 33% 0% 0% 100% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 0 0 3        
33% 0% 0% 0% 0% 100%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 2 0 1 0        
0% 33% 67% 0% 33% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 2 0 1        
0% 33% 0% 67% 0% 33% 90      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 2 3 2 0        
0% 30% 20% 30% 20% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
3 0 3 2 2 0        
30% 0% 30% 20% 20% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 4 4 1        
0% 0% 10% 40% 40% 10%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 5 2 1        
0% 20% 0% 50% 20% 10%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 2 3 3 1        
0% 10% 20% 30% 30% 10% 250      
                   
5 4 3 2 1 0 66      
4 10 11 22 19 7 340      
20 40 33 44 19 0 93      
PERCENTAGE TOTAL PER RATING  63      
6% 15% 17% 33% 29% 11%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
46% 54%