CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
September 2009
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
10	1	2	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
10		3		13
77%		23%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	0	1	2	0
0%	0%	0%	33%	67%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	2	0	0
0%	33%	33%	67%	0%	0%
Parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	3	0
0%	33%	0%	0%	100%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	3
33%	0%	0%	0%	0%	100%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	2	0	1	0
0%	33%	67%	0%	33%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	2	0	1
0%	33%	0%	67%	0%	33%	90
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	2	3	2	0
0%	30%	20%	30%	20%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
3	0	3	2	2	0
30%	0%	30%	20%	20%	0%
Monthly permit parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	4	4	1
0%	0%	10%	40%	40%	10%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	5	2	1
0%	20%	0%	50%	20%	10%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	2	3	3	1
0%	10%	20%	30%	30%	10%	250
5	4	3	2	1	0	66
4	10	11	22	19	7	340
20	40	33	44	19	0	93
PERCENTAGE TOTAL PER RATING						63
6%	15%	17%	33%	29%	11%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
46%			54%