CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
OCTOBER 2011
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
3	1	2	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
4		2		6
67%		33%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Cleanliness/Appearance of parking facility*
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%	60
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	3	1	0	0
0%	0%	75%	25%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	2	0	0	0
0%	50%	50%	0%	0%	0%
Cleanliness/Appearance of parking facility *
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	2	0	0	0
25%	25%	50%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	2	0	0	0
0%	50%	50%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	3	0	0	0
25%	0%	75%	0%	0%	0%	100
5	4	3	2	1	0	32
2	9	20	1	0	0	160
10	36	60	2	0	0	106
PERCENTAGE TOTAL PER RATING						2
6%	28%	63%	3%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
68%			33%
* Parking Survey questions updated April 2010.