CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
October 2009
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
4	1	0	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
4		1		5
80%		20%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	0	1	0	0
0%	0%	0%	100%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%	30
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	2	0	1	0
25%	0%	50%	0%	25%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	1	1	0
0%	25%	25%	25%	25%	0%
Monthly permit parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	0	1	3	0
0%	0%	0%	25%	75%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	0	1	3	0
0%	0%	0%	25%	75%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	3	1	0	0
0%	0%	75%	25%	0%	0%	100
5	4	3	2	1	0	26
1	3	9	5	8	0	130
5	12	27	10	8	0	44
PERCENTAGE TOTAL PER RATING						18
4%	12%	35%	19%	31%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
48%			52%