CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
October 2009        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
4 1 0 0            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
4 1 5        
80% 20%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 0 1 0 0        
0% 0% 0% 100% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0% 30      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 2 0 1 0        
25% 0% 50% 0% 25% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 1 1 0        
0% 25% 25% 25% 25% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 0 1 3 0        
0% 0% 0% 25% 75% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 0 1 3 0        
0% 0% 0% 25% 75% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 3 1 0 0        
0% 0% 75% 25% 0% 0% 100      
                   
5 4 3 2 1 0 26      
1 3 9 5 8 0 130      
5 12 27 10 8 0 44      
PERCENTAGE TOTAL PER RATING  18      
4% 12% 35% 19% 31% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
48% 52%